Help/Systems Celebrates 25th Birthday

Published: June 26, 2007

by Alex Woodie

The AS/400 isn't the only entity in the midrange celebrating a birthday these days. Help/Systems, the systems management tool vendor headquartered up in the North Star State, recently celebrated its 25th birthday.

Janet Dryer, CEO of Help/Systems, attributes the company's success to several factors. "First and foremost, a business must have customers," she says in an e-mail announcement. "Our customers are a loyal bunch. Some of them have been with us since the System/38 days. And, the word of mouth of a happy customer is wonderful thing. Our customers are great evangelists for operations automation and business intelligence.

"What keeps customers happy? Excellent, caring service and quality products. Our sales and customer service representatives are second to none. We know that happy employees make happy customers, but quality products are important, too. In 1992, Help/Systems was the first software company in the United States to be certified under the ISO 9001 standard. Today, the Robot Automated Operations Solution leads the world in System i automated operations, as SEQUEL does for business intelligence.

"The platform on which our software runs is also important. The integrated architecture of the System i is renowned for its stability and reliability with over 99.9 percent uptime. IBM has integrated the newest technologies into this system and increased its scale by huge factors.

"Going forward, our success and longevity mean we can be relied on as a partner for the long haul. I'm confident that we'll have even more impressive things to remember at future anniversaries. We've got the people and the skills to make it happen, and we're just as passionate today about excelling as we were back in 1982."

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