RUMBA Customers Get SSH Tectia Option from NetManage
by Alex Woodie

NetManage and Finnish software firm SSH Communications Security have teamed up to give users of the RUMBA and ViewNow X Server emulation products an end-to-end security solution built on Secure Shell (SSH) protocol. By selling SSH Communications Security's Tectia suite of products directly to the NetManage installed base, the customers will get better security than if they had implemented other authentication and encryption solutions, the companies say. READ MORE >

Storage Consolidation Gets the LXI Update
by Dan Burger

Storage devices have a way of taking over a data center like weeds in a garden. At some point you have to get a handle on the problem. Centralization of hardware and the management of that hardware typically become the focal point of a new storage strategy and disaster recovery and performance-related discussions quickly follow. LXI, a company with experience in the iSeries backup and recovery field, has a revamped plan for improving the value of the iSeries asset. READ MORE >

iMessaging Delivers a Manager's View into Call Center Activity
by Alex Woodie

Call centers can be very hectic places. Because of their high visibility to customers, it's important that call centers--and most importantly, the customer service representatives (CSRs) that staff them--be monitored to ensure they're run in a professional manner. To that end, iMessaging Systems last week unveiled a new product called myView that gives call center managers up-to-the-minute statistics about call center activity, such as the number of calls on hold and inbound calls abandoned by the customer. READ MORE >

System i Software Benefits from IBM's Investment
by Robert Gast

It's good to see that IBM is making a cogent effort to expand the System i ecosystem, a promise that IBM's top brass intended to fulfill when it first launched the Initiative for Innovation and the revised iSeries Developer Roadmap. The Initiative for Innovation has been a much-needed investment in the iSeries applications and tools vendors and the developer roadmap opened the doors to development strategies that included more than WebSphere, Java, and the WebFacing tool. READ MORE >