fhs
Volume 8, Number 33 -- September 16, 2008

CCSS Helps Automate iSeries Operations at American Software

Published: September 16, 2008

by Alex Woodie

In its quest to trim the cost of monitoring and managing its production iSeries environment, American Software has installed systems management tools from CCSS, the software vendor announced this month.

From its headquarters in the heart of OS/400 country--Atlanta, Georgia--American Software develops ERP software that runs on i OS, in addition to other platforms. In addition to making and selling i OS ERP software, the company's subsidiary, American Software USA, also uses the platform to run its business.

Like other OS/400 shops, American Software needs to manage and monitor its servers for maximum performance. Recently, the company launched a new initiative to go "lights out" with its server operations. In other words, the company sought to automate the server to such an extent that few hands would be required to continue its smooth operation.

The lights out initiative was launched at the same time that the server was being brought back onsite. Having the server in house--as opposed to running in a third-party operations center--provided a greater opportunity to drive automation into server operations, says Jane Moore, vice president of enterprise systems at American Software.

"We found that there were fundamental differences between the way automation was used by a third party, and how we expected it to perform in-house," she says. "With the machine in-house, we had hands-on access to not just automate issues away from the operators, but to really resolve reoccurring issues for a cleaner system with far fewer events requiring analysis."

A key element of the success of the lights-out initiative was the introduction of CCSS' i OS automation tools, including QSystem Monitor, QMessage Monitor and QRemote Control. Installed on American Software's iSeries Model 825, the software provides continuous monitoring of all system messages and queues, and keeps an eye on critical OS/400 performance metrics, too. If something gets out of whack--a hard disk nears capacity, say--the software automatically alerts operators to the event.

CCSS' products have been critical to American Software's light out initiative, says Moore. "With reduced staffing levels it is increasingly critical that we do not spend unnecessary resources in crisis management," she says. "The CCSS solutions provide us with good tools for system monitoring automation, allowing us to be pro-active and resulting in a reduction of time spent reacting to system related problems. This allows us to focus on the development and maintenance of our core products as well as to provide quick meantime to resolution of customer support calls."




                     Post this story to del.icio.us
               Post this story to Digg
    Post this story to Slashdot


Sponsored By
LANSA


"RAMP from LANSA offered the
most flexibility and easiest deployment."

-- John Dixon, CIO, Francis Marion University

Hear how other companies are discovering
the
hidden value in their legacy apps
with RAMP from LANSA.

FREE Webinar, FREE White Paper and more!



Editor: Alex Woodie
Contributing Editors: Dan Burger, Joe Hertvik,
Shannon O'Donnell, Timothy Prickett Morgan
Publisher and Advertising Director: Jenny Thomas
Advertising Sales Representative: Kim Reed
Contact the Editors: To contact anyone on the IT Jungle Team
Go to our contacts page and send us a message.

Sponsored Links

Aldon:  Modernize Don't Replace IBM i Applications. Download the white paper.
COMMON:  Join us at the Focus 2008 workshop conference, October 5 - 8, in San Francisco, California
Vision Solutions:  A $20 gas card for completing a short i5/OS DR survey


 

IT Jungle Store Top Book Picks

Easy Steps to Internet Programming for AS/400, iSeries, and System i: List Price, $49.95
Getting Started with PHP for i5/OS: List Price, $59.95
The System i RPG & RPG IV Tutorial and Lab Exercises: List Price, $59.95
The System i Pocket RPG & RPG IV Guide: List Price, $69.95
The iSeries Pocket Database Guide: List Price, $59.00
The iSeries Pocket Developers' Guide: List Price, $59.00
The iSeries Pocket SQL Guide: List Price, $59.00
The iSeries Pocket Query Guide: List Price, $49.00
The iSeries Pocket WebFacing Primer: List Price, $39.00
Migrating to WebSphere Express for iSeries: List Price, $49.00
iSeries Express Web Implementer's Guide: List Price, $59.00
Getting Started with WebSphere Development Studio for iSeries: List Price, $79.95
Getting Started With WebSphere Development Studio Client for iSeries: List Price, $89.00
Getting Started with WebSphere Express for iSeries: List Price, $49.00
WebFacing Application Design and Development Guide: List Price, $55.00
Can the AS/400 Survive IBM?: List Price, $49.00
The All-Everything Machine: List Price, $29.95
Chip Wars: List Price, $29.95


 
The Four Hundred
Look for an Interim i Release Next Year, and i 6.2 in Early 2010

Power 550 i Edition Versus Windows: Get Big Discounts on i Software

Forrester Says IT Spending Is Choppy Across Industries and Geographies

As I See It: Get Ready to ROWE

IBM Rolls Out WebSphere and Web Enablement for i V7.0

The Linux Beacon
Why Blade Servers Still Don't Cut It, and How They Might

Intel Keeps Both Arms Swinging with Xeons, Jabs with Itanium

Microsoft Ponies Up Another $100 Million for Novell Linux

Mad Dog 21/21: Newtonian Economics

Two More Xeon-Based Galaxy Servers from Sun

Big Iron
For Some Customers, the Mainframe Is Green

Top Mainframe Stories From Around the Web

Chats, Webinars, Seminars, Shows, and Other Happenings

Four Hundred Guru
The Efficiency of Varying Length Character Variables

SQL Assist: Powerful Interactive SQL

Admin Alert: Getting into a i5/OS Restricted State

System i PTF Guide
August 23, 2008: Volume 10, Number 34

August 16, 2008: Volume 10, Number 33

August 9, 2008: Volume 10, Number 32

August 2, 2008: Volume 10, Number 31

July 26, 2008: Volume 10, Number 30

July 19, 2008: Volume 10, Number 29

The Windows Observer
Citrix Addresses Performance with XenApp 5

Server Buyers Shop Like It's 1999 in the Second Quarter

Intel Keeps Both Arms Swinging with Xeons, Jabs with Itanium

Mad Dog 21/21: Newtonian Economics

Microsoft Does Something About Those SQL Injection Attacks

The Unix Guardian
What the Heck Is the Midrange, Anyway?

Overseas and Notebook Sales Offset Printer Declines for HP in Q3

Two More Xeon-Based Galaxy Servers from Sun

Mad Dog 21/21: Newtonian Economics

Intel's Nehalems to Star at IDF, AMD Pitches Shanghai

Four Hundred Monitor
Four Hundred Monitor's
Full iSeries Events Calendar

THIS ISSUE SPONSORED BY:

MKS
LANSA
System i Developer
Bytware
RJS Software Systems


Printer Friendly Version


TABLE OF CONTENTS
VAI Gets S2K 5.0 Out the Door

NGS Bolsters IQ of BI with Link to Non-AS/400 Data

VAULT400 Updates Backup Agent

ProData Widens Database Support with RDB Connect

DB2/400 Utility Gets New Goodies

News Briefs and Product Shorts:

CPS Taps ACOM for Infor A+ 'Gap' Solutions . . . CCSS Helps Automate iSeries Operations at American Software . . . CYBRA Updates MarkMagic for i 6.1 . . . Unaka Goes 'Global' for Spreadsheet Automation . . . BOSaNOVA Launches New Line of Thin Clients with 2X . . .

Four Hundred Stuff

BACK ISSUES





 
Subscription Information:
You can unsubscribe, change your email address, or sign up for any of IT Jungle's free e-newsletters through our Web site at http://www.itjungle.com/sub/subscribe.html.

Copyright © 1996-2008 Guild Companies, Inc. All Rights Reserved.
Guild Companies, Inc., 50 Park Terrace East, Suite 8F, New York, NY 10034

Privacy Statement