netCustomer Delivers Regulatory Updates for J.D. Edwards, PeopleSoft

Published: October 30, 2007

by Alex Woodie

Oracle J.D. Edwards and PeopleSoft customers that need tax and regulatory updates for their ERP applications can now obtain them at significantly less cost through third-party maintenance provider netCustomer, which last week announced that these updates are ready for 2007.

There are some very good reasons that J.D. Edwards World and EnterpriseOne customers should pay Oracle 22 percent of the cost of their initial ERP software license fee, year in and year out. For some organizations, paying this annual maintenance fee gives them the peace of mind that Oracle will be there to help them if anything goes wrong with their critical business application. It also entitles them to receive all new product features and fixes that Oracle develops for their applications.

There are also some not-so-good reasons to pay the hefty maintenance fee (and it is hefty, considering many software vendors now charge less than 20 percent). One of these not-so-good reasons is to obtain tax and regulatory updates, which companies need to prepare their 1099 tax statements and to comply with other laws.

By using a third-party maintenance firm like netCustomer, J.D. Edwards shops can save a lot of money on their 1099 tax and regulatory updates. netCustomer offers an "a la carte" menu of third-party services, allowing Oracle's J.D. Edwards, PeopleSoft, and Siebel customers to pay only for what they need.

netCustomer is run by the same group of people that ran PeopleSoft's support organization, and delivers tax and regulatory updates, general and emergency support services, and custom development. The company, which is based in Silicon Valley and has a development shop in India, claims it can save customers up to 75 percent off equivalent Oracle support and maintenance agreements.

Punita Pandey, CEO of netCustomer, says letting customers pick and choose what they need makes better financial sense for them. "Many companies need only 1099 updates but may not have a choice today besides the standard maintenance and support contract," she says. "Companies pay high maintenance and support fees even if their requirements are fairly limited."

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