| Editor: | Alex Woodie | Managing Editor: | Shannon Pastore | |
| Contributing Editors: | Joe Hertvik | |||
| Timothy Prickett Morgan | ||||
| Shannon O'Donnell | ||||
| Dan Burger |
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Volume 1, Number 3, sponsored by:Help/Systems E-400 Ltd. Original Software SoftLanding Systems
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Micromuse Announces Support for AS/400 and iSeries eSP Takes the Pain Out of Wireless Deployment Original Software Partners with MKS, Releases New EXTRACTOR |
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Starwood Finds External Peace with EMC by Alex Woodie
Starwood Hotels & Resorts is one of the largest hotel holding
and management companies in the world. With more than 700
properties, including the Sheraton, Westin, St. Regis, W, and
The Luxury Collection hotel chains, Starwood caters to travelers
accustomed to upscale service and decor.
Not surprisingly, keeping a company of this size and distinction
growing smoothly requires a well-crafted IT infrastructure that
can scale to meet new demand. For its 200-plus North American
properties, Starwood has been running SAP on AS/400 servers
since 1997. Today it is considered the largest iSeries-based SAP
deployment in the world, providing financial and payroll processing
for more than 60,000 Starwood employees in the United States and
Canada.
Like most large corporations, Starwood's critical applications run
on a variety of platforms, not just on OS/400 servers. In addition
to the SAP system, Starwood's North American hotels rely on the
steady functioning of applications that reside on IBM's AIX,
Hewlett-Packard's HP-UX, and Microsoft's Windows
operating systems running on a mix of servers. Indeed, in Starwood's
main corporate data center in Phoenix, Ariz., there are seven
applications spanning 25 servers.
Keeping a disparate IT infrastructure running smoothly requires
Starwood to sustain a variety of specially trained IT personnel,
as well as maintaining service contracts with each of the platform
and application vendors. Consolidating applications onto a single
platform may look nice on paper, but it's not a feasible alternative
in the real world, nor a desirable one in this volatile IT market
where platforms are absorbed into other systems or dropped entirely.
However, Starwood found substantial benefits in consolidating one
aspect of its IT infrastructure onto a single, standard platform.
That aspect was data storage.
The decision to consolidate Starwood's collection of internal data
stores onto a single external platform was driven by two desires,
said Mike Morgan, Starwood's vice president of corporate information
systems, finance. First, consolidating all storage onto one platform
would reduce 25 potential failure points to a single point of failure.
Second, an external storage infrastructure would allow Starwood to
rapidly add more storage, and do it more cost effectively.
"In an environment with so many different applications, it's hard to
get something that's reliable and robust," Morgan said. "Plus the fact
that we continually have to grow [our storage] in small chunks...The
larger an environment gets, the more costly it gets to run."
For an installation as big as Starwood's, there are three enterprise
storage options that commonly surface. EMC Corporation,
Hitachi Data Systems, and IBM sell large arrays that hold
hundreds of disks and can scale well into the multi-terabyte range.
Starwood quickly ruled out the disk array from Hitachi because it
doesn't support the iSeries. The company considered IBM's Enterprise
Storage System, commonly called "Shark," but lost interest earlier this
year when it found out that a Shark installation would have required
the company to maintain its internal iSeries disk, as well as the Shark
array. "We looked a little at Shark," Morgan said. "I think that Shark
has a niche. It just wasn't a good fit for all the things we wanted to
do with it."
Starwood's eventual decision to go with EMC's disk array, called
Symmetrix, was also strengthened by EMC's reputation and its
platform-agnosticism, said Kevin Malik, Starwood's director of
information systems, finance. "EMC's focus is on storage, disaster
recovery, and business continuity," Malik said. He also cited a
Gartner Group study that pegged EMC's customer service rating
as the highest in the IT industry.
Starwood's deployment of Symmetrix is commencing in two stages. The
first stage involved the SAP application and went live in August,
while the second stage will include all the other applications and is
scheduled to go live in December.
The iSeries portion of the data migration went smoothly and necessitated
only a small period of downtime on a weekend, Malik said. Starwood's
network of six production iSeries machines--one 12-way iSeries Model
840 with 24 GB of memory functioning as the main SAP database server, a
four-way 830 that's the backup database server, and four other iSeries
servers, including two SB1s, an SB2, and an 830, that function as
application servers, all of which are at OS/400 V5R1--are allotted 1 TB
of available space in the Symmetrix array. Starwood is using a Symmetrix
8830, a three-bay disk array that is capable of holding up to 384 disk
drives. But in this first phase the company is using 61 disks, each of
which has two mirrored backup disks in separate bays, comprising a total
of 183 disks for the SAP applications.
To increase application response time, Starwood uses 18 GB, 10K RPM disks
from Seagate Technologies, but partitions them as 8 GB disks and
uses redundant controllers. Response times with Symmetrix are comparable
to what Starwood had with internal disk in the iSeries: about 600
milliseconds, Malik said.
While it may take a year or so for Starwood to put a dollar amount on the
benefits of a centralized storage infrastructure, Morgan said, the company
does report one immediate benefit from the first stage of deployment.
Before installing the central data store, it took Starwood up to 8 hours
to perform the required tape backups. With EMC's TimeFinder and CopyPoint
software, Starwood has a "triple mirroring" setup that allows operators
to create two duplicate sets of production and historical data from a
single mirrored disk, allowing full backups in just 15 minutes, Malik said.
Starwood disaster recovery capabilities will grow much more when it deploys
EMC's Symmetrix Remote Data Facility software during the second stage of
the project. SRDF will allow Starwood to replicate its data to the second
Symmetrix disk array, which will be placed in a separate data center located
on the other side of Phoenix, and connected via a high-speed T3 line.
But perhaps the best is yet to come. During the second phase of the
project, scheduled to go live on December 15, Starwood will install a second
8830 Symmetrix array that will hold the data for the rest of the company's
applications, as well as the mirrored SAP data. These additional
applications include a Windows-based financial consolidation application
from Hyperion Solutions, an RS/6000-based data warehouse from
SAS Institute, a Windows-based travel and expense reporting
solution from Concur Technologies, the Microsoft Outlook email
program, and two home-grown OS/400 applications that run under SAP.
All told, the two Symmetrix arrays will be serving seven production
applications, each of which will have the appropriate-size disk drives
befitting the applications' characteristics, including 18 GB, 36 GB, 72 GB,
and 180 GB drives. Additionally, Starwood will begin using the Fibre Channel
storage protocol with its iSeries servers instead of the SCSI protocol,
further improving the installation's fault tolerance.
"We're positioning ourselves for future growth and demands," said Malik,
who estimates that his Symmetrix arrays will be holding 7 TB of data when
stage two is completed, and growing at a rate of 3 GB per month six months
from now. "Moving into multiple terabytes is not cheap when you start
adding disks."
As for the execution of EMC's customer service department, Morgan scored
them a perfect 10. "They've been good to work with, flexible, attentive to
detail. And they executed. That's what's important to me."
Editor's Note: In future issues of Midrange Stuff, OS/400 Edition,
find out how companies have deployed BCC's versatile disk drives and
how IBM's Shark took a bite out of a customer's data storage pains.
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Micromuse Announces Support for AS/400 and iSeries by Alex Woodie
Micromuse has ventured into OS/400 territory for the
first time with its data center management software. The San
Francisco company's Netcool/OMNIbus product allows system
administrators to monitor the transactional performance of
networks and servers and identify potential problems before
they cause downtime. AS/400 and iSeries support was announced
with the release of a suite of monitors that collect information
for Netcool/OMNIbus, called the Netcool/Data Center Monitors
suite Version 2.0, on November 7.
Netcool/OMNIbus is a high-speed, memory-resident database that
collects fault information from various sources and allows
systems administrators to determine which problems are the most
critical and should be repaired first. The product can collect
this information from more than 300 different probes, monitors,
and other sources, including AS/400s, S/390s, and Unix and
Windows servers; Simple Network Management Protocol-compatible
and non-SNMP devices; voice and IP networks; cable and broadband;
switches and routers; as well as systems management programs,
such as IBM's Tivoli NetView, Hewlett-Packard's
OpenView, Computer Associates' Unicenter, and
Help/Systems' Robot suite of tools, among others.
Netcool/DCMs includes an iSeries Event Monitor, which continually
watches the AS/400 message queue for indications that something
is wrong. In addition to the main Event Monitor, Micromuse offers
other monitors that continually watch disk utilization, jobs, job
queues, distribution queues, communications tasks, and hardware
error logs. These additional monitors communicate with the main
Event Monitor, which forwards pertinent information, via TCP/IP,
to the centralized Netcool Object Server database, which is
included with Netcool/OMNIbus, for processing and determining
the appropriate response.
Netcool/OMNIbus gives companies a way to manage heterogeneous
data center environments from single, centralized consoles, said
Grant Bilbow, Micromuse director of product management. "The
AS/400 might only do a particular part of the application," he
said. "It might just have customer records. The mainframe might
be handling customer history, and the Windows NT does authorization.
And you have the network connecting all of it, and you have to
get all the events gathered in one place."
Micromuse brought support to the iSeries environment because many
of its customers, which are primarily mainframe shops in the
telecommunications, cable, and Internet service provider industries,
wanted a single console to manage a multitude of platforms,
including the iSeries, Bilbow said. The company has about 1,300
Netcool/OMNIbus customers, four or five of which are using the
Netcool/DCMs for iSeries.
"I certainly think this is a fairly significant release," Bilbow
said. "It opens up a new space for us in the enterprise area. We're
getting a lot of traction in the AS/400 market."
Netcool/OMNIbus costs $43,500 and runs on Sun Solaris 2.6,
Microsoft Windows NT 4.0, or Red Hat Linux 6.2
servers. The main Netcool/DCMs iSeries Event Monitor costs $8,600
per server or logical partition, while additional monitors start at
$3,000, with discounts available for bundled monitors. Netcool/DCMs
requires OS/400 V4R5 or later. For more information, go to
www.micromuse.com.
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by Alex Woodie
Earlier this year, eBusiness Solution Pros (formerly
known as D&E Support Professionals) and Wavelink Corp.
announced a replacement product for IBM's Wireless
Connection for AS/400 that is called eSP-Link. IBM stopped
supporting Wireless Connection with the introduction of
OS/400 V5R1. On November 30, Wavelink will begin shipping a
component of the replacement product that has been available
to eSP-Link users since August.
Wireless Connection for AS/400 linked handheld devices, such
as wireless barcode scanners, and host AS/400 applications
using radio frequency technology. When IBM announced it would
drop support for the product, a number of customers were left
in a lurch, said Eric Hermalee, a product manager with Wavelink,
an OEM for eSP. "We're experiencing a lot of customer pain right
now," he said. "A lot of customers were not aware their system
will not function on V5R1."
Wavelink previously sold a wireless solution called Wavelink
Studio, which allowed companies to display AS/400, Unix, or
mainframe screens on wireless client interfaces. However, that
version of Wavelink Studio required AS/400 users to install
the 5250 component of the solution, an ActiveX plug-in called
Activebridge, on a Windows or Unix box. With the recent
development and impending release of Wavelink Studio 4.0--
included with eSP-Link--the entire solution can now reside on
an AS/400 or iSeries.
"We have partnered with a company [eSP] that has developed an
internal AS/400 connector," Hermalee said. "We think that it's
more appealing that users don't have to have an [Windows] NT box
sitting next to their 400."
eSP-Link is made up of two components: Wavelink Studio 4.0
(which handles application development, network and device
connectivity, and session management) and eSP-5250 (the 5250
emulator that resides on the AS/400). The Java-based product
can be used as a replacement for Wireless Connection, but its
functionality actually goes beyond the IBM product, the companies
say. In addition to allowing companies to deploy their wireless-
enabled solutions using radio frequency technology, the product
supports wireless LAN deployment, using the new 802.11b standard
and various cellular network standards, including Global System
for Mobile Communications, Cellular Digital Packet Data, and
General Packet Radio Service. The product also supports PDAs from
Symbol Technologies, which Wireless Connection did not.
Sources at eSP and Wavelink say the redevelopment and redeployment
of AS/400 applications as wireless applications is not complicated.
Wavelink Studio contains extensive development libraries, APIs, and
adapters that prevent developers from having to cope with the
complexities of using various types of client interfaces and
networks. For example, the Wavelink Studio library has prebuilt
adapters for more than 200 handheld devices, requiring only minor
tweaks to adapt one client interface to fit the different screen
size of another PDA, according to Wavelink sources.
The release of Wavelink Studio 4.0 brings other new features to
eSP-Link that will benefit large enterprise installations.
Enhancements include load balancing across multiple servers and an
autodiscovery feature that allows the eSP-Link server to
automatically detect what type of handheld device is accessing
the application and respond with the appropriate datastream.
eSP, the distributor of eSP-Link, is charging $2,000 per OS/400
server and $500 per concurrent client for eSP-Link. For more
information, go to www.esp400.com.
by Alex Woodie
The Original Software Group, a British company that
specializes in testing software for the OS/400 platform and Web
applications, recently announced the release of a new data
extractor for AS/400 and iSeries applications. The company also
announced a new partnership with MKS, a Toronto, Ontario,
provider of software change management utilities for the OS/400,
Windows, Unix, and Linux platforms.
Original Software's new product, EXTRACTOR400 Remote Edition,
streamlines application development that is occurring across more
than one AS/400 or iSeries in geographically separate locations,
but connected via TCP/IP. The product is an add-on component that
works with two other applications from Original Software:
EXTRACTOR400 Advanced Edition and TestBench400. With either of
these applications installed on the remotely located host machine,
EXTRACTOR400 Remote Edition allows developers to more easily extract
and create data subsets from a live database and load them onto the
local machine.
In other news, Original Software and MKS have joined forces to
comarket and integrate their respective products. The agreement,
announced last week, joins two MKS products, Implementer and
Integrity Manager, with TestBench400 at the API level.
According to the companies' press release, Implementer promotions
can now be configured to execute TestBench400 test scripts and
populate test databases in preparation for testing. The benefit
to software testers is found in Integrity Manager's workflow
capabilities, which add safeguards so test failures are not
inadvertently ignored.
To connect the two products, companies must be using Implementer 5.2
or later and TestBench400 2.5 or later. The API is free for
companies already using these products. For companies using one of
these products but not the other, Original Software and MKS are
offering discounts on their products through January 31, 2002.
List pricing for Implementer ranges from $9,000 to $26,000,
depending on the size of the AS/400. EXTRACTOR400 Remote Edition
is available immediately and costs $4,000. Trial editions are available
for download from Original Software's Web site, at
www.origsoft.com.
Additionally, a technical white paper detailing the integration
of TestBench400 and Implementer, called "Unleashing the Power of
iSeries Software Change Management and Automated Testing," is
available from either Original Software's site or from MKS' Web
site, at www.mks.com.
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Tango/04 Updates Visual Message Center with Windows Agent by Timothy Prickett Morgan
Tango/04, a specialist in application and systems management
programs for the iSeries and AS/400 platform, has announced a
Windows agent for its VISUAL Message Center. The announcement of
the Windows agent means that VISUAL Message Center can now be used
to monitor and manage operating systems and applications residing
on both OS/400 and Windows platforms simultaneously from a single
graphical console.
Version 1 of VISUAL Message Center was announced approximately 18
months ago for the OS/400 platform. This initial release was
dedicated to monitoring application errors for system administrators.
The software was specifically designed to watch for and catch the
kinds of interactive error messages that users often receive or
generate through mistakes in their data entry, which they typically
respond to incorrectly or ignore completely, to the detriment of an
OS/400 server. About a year ago, with Version 2, Tango/04 added
monitoring and management of message queues on OS/400 servers. This
extended VISUAL Message Center release could actively monitor jobs,
devices, and other things in OS/400 that system administrators
had previously attended to manually. Version 3, announced in the
spring of 2001, was able to gather console and job-related information
on OS/400 servers and pull it into the VISUAL Message Center graphical
console. Version 3.2, the latest release, is the first release of
VISUAL Message Center to include the capabilities of monitoring Windows
operating systems.
By adding support for Windows operating systems, Tango/04 is able to
make its products more appealing not only to OS/400 shops, which
generally want to rein in their Windows infrastructure and
application servers, but also to Windows customers who do not have
an iSeries or AS/400 server in their shop. Tango/04 is inclined to
market its tools to hybrid OS/400-Windows shops--which comprise about
65 percent of the 250,000 unique OS/400 server customers on the planet.
But, clearly, by supporting Windows servers, Tango/04 has expanded its
marketing options.
The VISUAL Message Center Windows Agent can be supported on IBM's
Integrated xSeries Server (IxS) PC coprocessor card for AS/400 and
iSeries servers. It works with externally attached xSeries servers
that use IBM's High Speed Link and Integrated xSeries Adapter (IxA)
cards. And it also works with any Windows NT or Windows 2000 server
attached to the management console through a standard networking link,
such as TCP/IP running over a LAN. Sources at Tango/04 say further that
the Windows agent for VISUAL Message Center can be used to monitor
workstations running Windows NT, Windows 2000, or the new Windows XP
release.
VISUAL Message Center agents for OS/400 servers cost $2,000, while
agents for Windows servers cost $300 per server. The VISUAL Message
Center console is sold separately. For the typical OS/400 shop, a
minimum install of VISUAL Message Center costs around $3,000. A
fairly complex hybrid OS/400-Windows setup with a big central iSeries
server and 10 to 20 Windows servers costs around $15,000. Tango/04 is
offering a trial version of its software at its Web site at
www.tango04.com/homepages/download.htm
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JDE, Hummingbird Forge Portal Alliance by Dan Burger
In a move designed to enhance supply chain functionality,
J.D. Edwards & Company has joined with Hummingbird Ltd.
to improve the accessibility of inter-enterprise data from a common
desktop. The agreement puts the wheels in motion for JDE to become an
OEM and integrate Hummingbird's Enterprise Information Portal with
JDE's Supply Chain Console. The console is part of JDE's Advanced
Planning solution, and the addition of the information portal is
evidence that JDE is following through on its promises to increase
supply chain effectiveness.
As a result of this collaboration, JDE's Supply Chain Console will
soon provide customers with such features as a centralized
workspace with a single login, a unified view of their supply chain,
and the capability to collaborate and interoperate with
demand-planning, production-scheduling, and order-promising modules.
The JDE package will also include Hummingbird's Exceed-on-Demand,
which permits desktop, Web, and remote users to access Unix
applications from PCs running Windows 2000/NT, Windows 95/98/Me,
and Windows 3.x, and HostExplorer, which provides connections
from a desktop to enterprise hosts, including IBM mainframes
as well as OS/400, Unix, and Linux servers.
For JDE, the addition of Hummingbird products and technology opens
the door to deploying JDE's Advanced Planning outside the enterprise,
to customers and suppliers that support key processes such as
Vendor Managed Inventory and Collaborative Planning Forecasting and
Replenishment.
Hummingbird's host access and network connectivity business, along
with the company's expertise in the enterprise portal market, are
expected to bolster JDE's supply chain offerings.
With the consolidation of all desktop-planning applications through
a common interface, Hummingbird is predicting substantial user
productivity gains.
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From Original Software, leading providers of productivity solutions for iSeries
400 and the Web.
Surveyor/400 Gives Users Spool Powers
by Alex Woodie
Linoma Software has upgraded its graphical database
management utility for the OS/400 servers, Surveyor/400,
with new features giving users expanded capabilities to work
with spool files in the print queue. With the new Spooled
File Manager facility, users can export spool files to their
PC workstations or to OS/400's Integrated File System (IFS),
in either Adobe PDF or text format, giving them greater
control over the appearance and distribution of company
documents.
The Spooled File Manager, which requires OS/400 V4R4 or higher,
also lets users manipulate spool files. A hold feature prevents
a file from going to the printer, allowing special forms or paper
to be loaded to a printer; then the release command is used to
commence printing. When viewing spool files, users can control
the use of green bars, font size, and search options. Users can
also delete spool files or move them to another library or output
queue.
In addition to the new Spooled File Manager capabilities,
Surveyor/400 includes a number of other tools designed to boost
the productivity of programmers and database administrators,
including the capability to work with database objects, run SQL
statements, send FTP objects between AS/400s, generate DDS and
DDL source code, retrieve deleted records, and search for database
objects using complex criteria.
The product, which is free for the first license in any
organization running at OS/400 V4R2 or higher, also includes a
5250 emulator and a Web update facility that relieves systems
administrators from manually loading Surveyor/400 updates on each
PC. The Surveyor/400 client runs on any Java-compatible PC.
After the first free license, Linoma charges between $995 and
$3,495 per server for Surveyor/400, depending on the size of the
AS/400. For more information or to download Surveyor/400, go to
www.linomasoftware.com.
Think SOFTWARE MANAGEMENT First!
80% of unplanned downtime is caused by Application Failure or
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SEDONA Updates Financial CRM Package
by Alex Woodie
SEDONA Corporation has added new querying and report-
publishing capabilities to its CRM package for small and midsize
financial institutions. The release of Intarsia Version 3.2 brings
support for Microsoft's Windows operating system. Previously
this software was available only for OS/400 and Unix platforms,
as well as through application service providers.
The Intarsia CRM package allows individuals in marketing and
sales departments to more efficiently lasso potential customers,
track the behavior of existing clients, as well as judge the
effectiveness of promotions and other campaigns. Its core
capabilities include dynamic lead tracking, profitability
management, promotion management, and report creation and
publishing.
Through an Internet-connected client interface, Intarsia users
can pull information from banking applications, such as those
from Jack Henry & Associates, ALLTEL, and
Fiserv, as well as from third-party customer-information
providers, such as Acxiom Corporation and Dun &
Bradstreet.
By keeping customer information up to date, Intarsia allow "your
organization [to] take advantage of important changes within a
single customer or prospect record or group of records, as they
are occurring, before your competition does," according to an
Intarsia brochure from the King of Prussia, Pennsylvania, company.
With the Nov. 15 release of Intarsia 3.2, SEDONA debuts a new
Web-based query builder and report writer that allows users to
create and share their analysis with other users through the
Intarsia portal. The company also has included a new point of
service feature for real-time input of customer information
directly into a database.
This release also includes a new householding feature that allows
users to more accurately determine when multiple customers live
at the same residence, which helps companies reduce duplicate
mailings to the same household. There is also an advanced
householding option available for users that need a higher level
of service. For more information, go to
www.sedona.com.
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