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  • Big Blue Offers Free Monitoring to Server Customers

    May 29, 2007 Timothy Prickett Morgan

    Remote customer support provided via modem was one of the big innovations that IBM brought out with the AS/400 back in the summer of 1988, and the idea continues to evolve as server platforms and networking technologies change.

    Last week, IBM announced a free monitoring service to customers who buy its servers–that’s System i, System p, System x, System z, and BladeCenter–or its high-end DS8000 disk arrays. As long as the products are under IBM warranty or you have a maintenance agreement once the warranty has run out, you can use the Electronic Service Agent. This software is available for free and runs on the servers, and it monitors how the machinery is functioning and proactively calls IBM’s support centers when something looks like it might be heading toward a problem. The system back at IBM automatically creates a trouble ticket, searches the tech support knowledge base, appends documents for the tech rep, and dispatches a technician to your site if the situation warrants it.

    The Electronic Service Agent software is already integrated into i5/OS V5R4 and AIX 5.3 at technology level 6 (this is the version necessary to support Power6 processors); the agent is also already integrated into the firmware inside the Power-based server family’s Hardware Management Console (HMC), which is used to manage logical partitions and capacity on demand (CoD) processor and memory allocation. Customers using Windows or Linux on their platforms can download the agent for free at www.ibm.com/support/electronic. This proactive monitoring is only available on IBM systems, so don’t think you can hack it onto competitor’s boxes.



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    Tags: Tags: mtfh_rc, Volume 16, Number 21 -- May 29, 2007

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TFH Volume: 16 Issue: 21

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    Table of Contents

    • Big Blue Offers Free Monitoring to Server Customers
    • NetManage’s Losses Grow as Sales Decline in the First Quarter
    • Magic Software Boosts Revenues and Profits in Q1
    • InfiniBand Finds Its Place in the Data Center
    • IDC Projects Disk Capacity to Grow, But Revenues to Flatten
    • Big Blue Offers Free Monitoring to Server Customers
    • IBM Announces New HMCs for System p and System i Servers
    • The X Factor: Small Is Beautiful
    • IBM Offers Upgrade and Trade-In Promotions to Bolster System i Sales
    • Virtualization, Consolidation Drive Server Sales in Q1

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