Improving Customer Engagement on IBM i

June 28, 2017 Alex Woodie

A new survey points to a growing desire among IBM i shops to offer more customer engagement channels to their customers. However, the cost of implementing these changes and a lack of technical skills present considerable barriers, according to SoftLanding Systems, which conducted the poll.

IT resources are a limited asset at most organizations. They must choose carefully when and where to deploy these resources for maximum affect. At the same time, there is usually a long list of “wants” from various lines of business, and perhaps a shorter list of more critical “needs.” It’s up to the CIO and …