IBM i Work Problem Feature Unemployed For Software Faults

July 31, 2023 Timothy Prickett Morgan

One of the true differentiations of the AS/400 platform launched 35 years ago was Electronic Customer Support, which at the time involved remote diagnostics and the ability of the machine to reach out over a modem – remember, there was no commercial Internet yet – to connect directly to IBM and report problems as they were happening.

After three and a half decades, there are a lot of different components and features of the IBM i-Power Systems Electronic Customer Support (ECS) and Electronic Service Agent (ESA) customer care services, way beyond what was available in the original ECS. But recently, …