Relion Solutions Launches With A Focus On Customer Service

July 20, 2026 Alex Woodie

Customer service sure isn’t what it used to be. Instead of helpful customer service representatives who pick up the phone before the second ring, you have overgrown phone trees, unhelpful AI agents, and ticketing systems that seem designed to shield customers from companies and companies from customers. You won’t find any of this at Relion Solutions, a new IBM midrange business partner that launched earlier this month with a desire to focus relentlessly on serving the needs of its IBM i customers.

Relion Solutions was co-founded by Heather Dinho and Richie Palma, two IBM i veterans with years of experience …