November 20, 2006 Timothy Prickett Morgan
The support for IBM systems and servers is legendary. One of the reasons why Big Blue has been able to command a premium–particularly on its proprietary platforms–is the hand-holding that system engineers and back-end technical support operations give to customers to buy IBM’s boxes. And once again, the System i support operation has been selected by its peers in the support community to receive a Star Award; the System x division has received its first such award.
The Star Awards are given by the Service & Support Professionals Association (SSPA). The first award was given in 1989, and it is