Newsletters   Subscriptions  Forums  Store   Career  Media Kit  About Us  Contact  Search   Home 
fhg
Volume 4, Number 35 -- October 20, 2004

Admin Alert: Cracking the Obscure CWBLM0029 PC5250 Error

by Joe Hertvik


One of the strangest iSeries or Client Access for Windows' PC5250 errors you will ever run into is the CWBLM0029 error. This error stops a user from signing on to an i5, iSeries, or AS/400 machine, providing only an obscure message box that reads, "CWBLM0029--The product or release level is incorrect for 5769XE1." Needless to say, this isn't very helpful.

In my experience, CWBLM0029 usually occurs when there's a problem with the user profile trying to sign on. It's more likely to occur with the PC5250 program provided with older Client Access Express for Windows configurations than with the newer iSeries Access for Windows desktops. There are other situations--such as some authority issues or a possible corrupted license program installation--that can cause this error. But this article will focus on troubleshooting when this problem occurs because of errors in a user profile configuration.

Troubleshooting this issue for user profile problems involves the following steps.


STEP 1


Go to the troubled machine and try starting a session by using a "good" user profile. A good profile is one that you can successfully sign on to the target iSeries or i5 box with from any 5250 terminal session. If the profile can successfully start a PC5250 session on the problem machine, chances are good that the CWBLM0029 problem lies in the user profile configuration, not in the machine's iSeries Access or Client Access configuration.


STEP 2


If you're unable to go over to the problem desktop because you're in a remote location, such as a help desk in another building, you can easily troubleshoot a suspected user profile from afar. Do this by retrieving the troubled user's user profile and password and try using that sign-on to start a PC5250 session on another machine at the same PC5250 level (a "good" machine). If you're able to start a session with that user profile on a good machine, the problem is likely the user's PC5250 configuration, and a reinstallation or configuration change may be in order. If you are unable to sign on with his user profile, or get an error message when the user signs on, you've verified that there's bad data in his user profile.


STEP 3


If you've verified that there's a problem with the user profile, try signing on again with the bad profile and look for a green-screen error message generated by the 5250 session itself (not iSeries Access). You may also see error messages regarding that job in your system operator message queue. It may be something as simple as OS/400 telling you which field in the user profile is bad. You can also use Telnet, rather than PC5250, to test the bad profile by signing on to the target system with the profile through a Telnet session. Using Telnet by itself will bypass any PC5250 issues, and, if you're able to sign on without Client Access, you may be able to find additional information about the user profile sign-on in your system operator message queue.



STEP 4


Once you've determined that the problem is the user profile, check the following user profile parameters for correct entries for your system. Chances are good that one of these parameters is invalid:

  • Check all user profile parameters that point to a specific object and library. Make sure those objects actually exist in the library specified in each parameter. You may also find that a library name associated with a parameter is misspelled, and that may be preventing sign-on. The following user profile parameters point to objects that contain library specifications: Initial program to call, Initial menu, Job description, Message queue, Output queue, Attention program, Sort sequence.

  • Look for misspellings in other parameter values, especially in parameter defaults. I once found a user profile that couldn't sign on because its "sort sequence" parameter contained the literal SYSVAL instead of the default value of *SYSVAL.

  • If you can't find an error in the user profile description, check the job description associated with that user profile. If there's an invalid entry in the job description, such as an entry in the description's library list that no longer exists, that can also trigger an error when the user signs on.

If all else fails, and you've established that there aren't any problems with your user profile, it's probably best to seek IBM's help or take your question to one of the online forums that deal with OS/400 issues, such as the IT Jungle Forums.

Sponsored By
WORKSRIGHT SOFTWARE

Do you need area code information?
Do you need ZIP Code information?
Do you need ZIP+4 information?
Do you need city name information?
Do you need county information?
Do you need a nearest dealer locator system?

We can HELP! We have affordable AS/400 software and data to do all of the above. Whether you need a simple city name retrieval system or a sophisticated CASS postal coding system, we have it for you!

The ZIP/CITY system is based on 5-digit ZIP Codes. You can retrieve city names, state names, county names, area codes, time zones, latitude, longitude, and more just by knowing the ZIP Code. We supply information on all the latest area code changes. A nearest dealer locator function is also included. ZIP/CITY includes software, data, monthly updates, and unlimited support. The cost is $495 per year.

PER/ZIP4 is a sophisticated CASS certified postal coding system for assigning ZIP Codes, ZIP+4, carrier route, and delivery point codes. PER/ZIP4 also provides county names and FIPS codes. PER/ZIP4 can be used interactively, in batch, and with callable programs. PER/ZIP4 includes software, data, monthly updates, and unlimited support. The cost is $3,900 for the first year, and $1,950 for renewal.

Just call us and we'll arrange for 30 days FREE use of either
ZIP/CITY or PER/ZIP4.

WorksRight Software, Inc.
Phone: 601-856-8337
Fax: 601-856-9432
E-mail: software@worksright.com
Web site: www.worksright.com


Technical Editors: Howard Arner, Joe Hertvik, Ted Holt,
Shannon O'Donnell, Kevin Vandever
Managing Editor: Shannon Pastore
Contributing Technical Editors: Joel Cochran, Wayne O. Evans, Raymond Everhart,
Bruce Guetzkow, Marc Logemann, David Morris
Publisher and Advertising Director: Jenny Thomas
Advertising Sales Representative: Kim Reed
Contact the Editors: To contact anyone on the IT Jungle Team
Go to our contacts page and send us a message.


THIS ISSUE
SPONSORED BY:

Advanced Systems Concepts
Guild Companies
WorksRight Software


BACK ISSUES

TABLE OF
CONTENTS
Prolong the FTP Experience

Presenting the CHGATR Command

Admin Alert: Cracking the Obscure CWBLM0029 PC5250 Error


The Four Hundred
IBM Completes i5 Squadrons with 64-Way Model 595

IBM Revamps Midrange, High-End Storage Arrays

New IxS and Other i5-Related Announcements

Four Hundred Stuff
PowerTech Security Survey Says Most IT Departments Could Do Better

Curbstone Native OS/400 Credit Card Software Makes Debut

PeopleSoft Rolls Out a Host of New EnterpriseOne Applications

Four Hundred Monitor


Copyright © 1996-2008 Guild Companies, Inc. All Rights Reserved.
Guild Companies, Inc. (formerly Midrange Server), 50 Park Terrace East, Suite 8F, New York, NY 10034
Privacy Statement