• The Four Hundred
  • Subscribe
  • Media Kit
  • Contributors
  • About Us
  • Contact
Menu
  • The Four Hundred
  • Subscribe
  • Media Kit
  • Contributors
  • About Us
  • Contact
  • Arrow ECS Adds Professional Services

    March 8, 2010 Timothy Prickett Morgan

    As it promised it would last fall, the Enterprise Computing Solutions group of master reseller Arrow Electronics has launched its own professional services business.

    Arrow ECS is one of the two big master resellers of servers in the world, the other being Avnet, and both buy from server makers in bulk and sell downstream to thousands of other resellers worldwide. Last October, as The Four Hundred reported, Arrow created a vice president of worldwide services position in the ECS group and tapped Joe Burke, a senior-level executive who has done a lot of different jobs within the company, to create new services that Arrow ECS and its resellers in turn can peddle much as they do iron today. In 2008, services accounted for a little more than $1 billion of the ECS unit’s $5.4 billion in revenues, but none of this was for so-called professional services, which includes technical, engineering, and educational support for the server, storage, and software products that Arrow ECS sells in North America. The new professional services unit under Burke will also sell cloud computing and managed services to resellers or their downstream customers. The services also include supplier-authorized training, onsite security assessments, engineering services, and 24×7 tech support for resellers and end users who buy wares from them.

    “As the services aggregator and provider, we save resellers from having to select, engage, and manage service providers on their own, thereby protecting them from risk, investment costs, and productivity losses,” explained Burke in announcing the new professional services unit. “Services and products are billed on a single invoice, we provide comprehensive presales and post-sales product support, and we serve as the source for solution provisioning.”

    The way Arrow ECS is pitching its professional services, resellers can use them to augment or replace their own services, depending on their own expertise and workloads. They could resell Arrow ECS services until they get up to speed on a new bit of software or hardware, or outsource customer support if they want to focus more on sales.

    For IBM‘s Power Systems lineup, Arrow ECS is specifically offering consulting and engineering services from the new unit to start.

    RELATED STORIES

    Arrow to Expand Services for ECS, Sells Some Debt

    Avnet and Arrow: System Sales Might Have Hit Bottom

    Arrow Revises Its Fiscal Q2 Outlook Downward

    Distributors Arrow and Avnet Deal with the Meltdown

    Arrow Lets Mid-Market Resellers Buy Sales Campaigns

    Arrow Hit by X64 Downturn, Proprietary Servers Do OK

    Arrow and Avnet Say Their June Quarters Exceeded Expectations

    Arrow Buys French Midrange Distributor

    Arrow Buys Agilysys’ IT Distribution Business for $485 Million



                         Post this story to del.icio.us
                   Post this story to Digg
        Post this story to Slashdot

    Share this:

    • Reddit
    • Facebook
    • LinkedIn
    • Twitter
    • Email

    Tags: Tags: mtfh_rc, Volume 19, Number 10 -- March 8, 2010

    Sponsored by
    Midrange Dynamics North America

    Want to deliver DevOps on IBM i?

    DevOps enables your IBM i development teams to shorten the software development lifecycle while delivering features, fixes, and frequent updates that are closely aligned with business objectives. Flexible configuration options within MDChange make it easy to adapt to new workflow strategies and policies as you adopt DevOps practices across your organization.

    Learn More.

    Share this:

    • Reddit
    • Facebook
    • LinkedIn
    • Twitter
    • Email

    Admin Alert: Preparing Your CBU For a Real Emergency Infor to Target BPCS Shops with ‘Flex’ Upgrade Program

    Leave a Reply Cancel reply

TFH Volume: 19 Issue: 10

This Issue Sponsored By

    Table of Contents

    • i 7.1 Due April 14, with Open Access for RPG, Other Goodies
    • It’s Big Picture Time for Application Development Projects
    • Unix, Other Servers Still Wobbly in Q4, Says IDC
    • As I See It: The Accidental Philanthropist
    • COMMON Prepares Business Computing Certification for Orlando Show
    • Disk Array Sales Decline in 2009, First Time Since Dot-Com Bust
    • Educational Grants for RPG & DB2 Summit Available, but Time Is Short
    • IBM Starts Cutting U.S. Jobs Again
    • Impending Xeon Blades and Racks Offer Flexible SMP, Memory
    • Arrow ECS Adds Professional Services

    Content archive

    • The Four Hundred
    • Four Hundred Stuff
    • Four Hundred Guru

    Recent Posts

    • The Power11 Transistor Count Discrepancies Explained – Sort Of
    • Is Your IBM i HA/DR Actually Tested – Or Just Installed?
    • Big Blue Delivers IBM i Customer Requests In ACS Update
    • New DbToo SDK Hooks RPG And Db2 For i To External Services
    • IBM i PTF Guide, Volume 27, Number 33
    • Tool Aims To Streamline Git Integration For Old School IBM i Devs
    • IBM To Add Full System Replication And FlashCopy To PowerHA
    • Guru: Decoding Base64 ASCII
    • The Price Tweaking Continues For Power Systems
    • IBM i PTF Guide, Volume 27, Numbers 31 And 32

    Subscribe

    To get news from IT Jungle sent to your inbox every week, subscribe to our newsletter.

    Pages

    • About Us
    • Contact
    • Contributors
    • Four Hundred Monitor
    • IBM i PTF Guide
    • Media Kit
    • Subscribe

    Search

    Copyright © 2025 IT Jungle