• The Four Hundred
  • Subscribe
  • Media Kit
  • Contributors
  • About Us
  • Contact
Menu
  • The Four Hundred
  • Subscribe
  • Media Kit
  • Contributors
  • About Us
  • Contact
  • Arrow ECS Adds Professional Services

    March 8, 2010 Timothy Prickett Morgan

    As it promised it would last fall, the Enterprise Computing Solutions group of master reseller Arrow Electronics has launched its own professional services business.

    Arrow ECS is one of the two big master resellers of servers in the world, the other being Avnet, and both buy from server makers in bulk and sell downstream to thousands of other resellers worldwide. Last October, as The Four Hundred reported, Arrow created a vice president of worldwide services position in the ECS group and tapped Joe Burke, a senior-level executive who has done a lot of different jobs within the company, to create new services that Arrow ECS and its resellers in turn can peddle much as they do iron today. In 2008, services accounted for a little more than $1 billion of the ECS unit’s $5.4 billion in revenues, but none of this was for so-called professional services, which includes technical, engineering, and educational support for the server, storage, and software products that Arrow ECS sells in North America. The new professional services unit under Burke will also sell cloud computing and managed services to resellers or their downstream customers. The services also include supplier-authorized training, onsite security assessments, engineering services, and 24×7 tech support for resellers and end users who buy wares from them.

    “As the services aggregator and provider, we save resellers from having to select, engage, and manage service providers on their own, thereby protecting them from risk, investment costs, and productivity losses,” explained Burke in announcing the new professional services unit. “Services and products are billed on a single invoice, we provide comprehensive presales and post-sales product support, and we serve as the source for solution provisioning.”

    The way Arrow ECS is pitching its professional services, resellers can use them to augment or replace their own services, depending on their own expertise and workloads. They could resell Arrow ECS services until they get up to speed on a new bit of software or hardware, or outsource customer support if they want to focus more on sales.

    For IBM‘s Power Systems lineup, Arrow ECS is specifically offering consulting and engineering services from the new unit to start.

    RELATED STORIES

    Arrow to Expand Services for ECS, Sells Some Debt

    Avnet and Arrow: System Sales Might Have Hit Bottom

    Arrow Revises Its Fiscal Q2 Outlook Downward

    Distributors Arrow and Avnet Deal with the Meltdown

    Arrow Lets Mid-Market Resellers Buy Sales Campaigns

    Arrow Hit by X64 Downturn, Proprietary Servers Do OK

    Arrow and Avnet Say Their June Quarters Exceeded Expectations

    Arrow Buys French Midrange Distributor

    Arrow Buys Agilysys’ IT Distribution Business for $485 Million



                         Post this story to del.icio.us
                   Post this story to Digg
        Post this story to Slashdot

    Share this:

    • Reddit
    • Facebook
    • LinkedIn
    • Twitter
    • Email

    Tags: Tags: mtfh_rc, Volume 19, Number 10 -- March 8, 2010

    Sponsored by
    Maxava

    Migrating to New IBM i Hardware?

    Whether you are moving to POWER9, Power10, or a cloud hosted system MAXAVA HAS YOU COVERED!

    Learn More

    Share this:

    • Reddit
    • Facebook
    • LinkedIn
    • Twitter
    • Email

    Admin Alert: Preparing Your CBU For a Real Emergency Infor to Target BPCS Shops with ‘Flex’ Upgrade Program

    Leave a Reply Cancel reply

TFH Volume: 19 Issue: 10

This Issue Sponsored By

    Table of Contents

    • i 7.1 Due April 14, with Open Access for RPG, Other Goodies
    • It’s Big Picture Time for Application Development Projects
    • Unix, Other Servers Still Wobbly in Q4, Says IDC
    • As I See It: The Accidental Philanthropist
    • COMMON Prepares Business Computing Certification for Orlando Show
    • Disk Array Sales Decline in 2009, First Time Since Dot-Com Bust
    • Educational Grants for RPG & DB2 Summit Available, but Time Is Short
    • IBM Starts Cutting U.S. Jobs Again
    • Impending Xeon Blades and Racks Offer Flexible SMP, Memory
    • Arrow ECS Adds Professional Services

    Content archive

    • The Four Hundred
    • Four Hundred Stuff
    • Four Hundred Guru

    Recent Posts

    • N2i Gains Traction Among IBM i Newbies
    • Realizing The Promise Of Cross Platform Development With VS Code
    • 2023 IBM i Predictions, Part 3
    • Four Hundred Monitor, January 25
    • Join The 2023 IBM i Marketplace Survey Webinar Tomorrow
    • It Is Time To Have A Group Chat About AI
    • 2023 IBM i Predictions, Part 2
    • Multiple Vulnerabilities Pop Up In Navigator For i
    • Participate In The 2023 IBM i Marketplace Survey Discussion
    • IBM i PTF Guide, Volume 25, Number 4

    Subscribe

    To get news from IT Jungle sent to your inbox every week, subscribe to our newsletter.

    Pages

    • About Us
    • Contact
    • Contributors
    • Four Hundred Monitor
    • IBM i PTF Guide
    • Media Kit
    • Subscribe

    Search

    Copyright © 2022 IT Jungle

    loading Cancel
    Post was not sent - check your email addresses!
    Email check failed, please try again
    Sorry, your blog cannot share posts by email.