As I See It: Up The Downside

October 31, 2022 Victor Rozek

For all its transformational benefits, technology has an undeniable downside which regularly produces a range of disagreeable outcomes from annoyance to overt threat. As a subject, technological disfunction is a target-rich environment, but my word count limit – not to mention a reader’s attention span limits – prevent a full accounting. So, I’ve chosen three illustrative examples.

On the annoying spectrum, is the near-complete destruction of customer service. These days, reaching an actual human being on the phone requires the patience of a monk and the persistence of a mosquito. No matter who you call, be advised their menu options …