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  • Withdrawal Symptoms: A Bunch Of IBM Services Tweaks, Storage Deleted

    September 21, 2022 Timothy Prickett Morgan

    Every product comes to the end of its life cycle, whether it is hardware or software or even services because it is troublesome to repair or troubleshoot the old stuff as it wears out (in the case of hardware) or suffers from bit rot (in the case of software) or brain drain (in the case of services). And so it is with a bunch of different things that affect some big Power Systems shops.

    With a bunch of new Technical Account Manager (TAM) and ServicePac services offerings for the Power Systems line, which we wrote about back in August, …

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  • A Slew Of Add-On Services For Power10 Systems

    August 17, 2022 Timothy Prickett Morgan

    Back in February, we told you about a new set of services called Power Expert Care that offered enhanced services above and beyond Software Maintenance (SWMA) for the operating system and systems software stack and the hardware maintenance that comes with support contracts. In recent weeks, IBM has rolled out more services under the Power Expert Care umbrella.

    In announcement letter 122-006, the based Power Expert Care services are extended to the Power10 entry servers – the Power S1014, the Power S1022s, the Power S1022, the Power L1022, the Power S1024, and the Power L1024 – and in announcement …

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