Rimini Street Offers JDE Support Services
September 25, 2006 Timothy Prickett Morgan
Rimini Street, a Las Vegas-based provider of maintenance and technical support services for Siebel Systems CRM and PeopleSoft ERP suites–both now owned by Oracle–said last week that it would go for the trifecta and by the end of the year offer support on JDE’s World and EnterpriseOne ERP suites, too.
The company, which was founded after Oracle bought Siebel Systems, added technical and maintenance support for PeopleSoft’s ERP software earlier this year.
The support offering that Rimini Street is providing for the JDE suites is identical to its offerings on the PeopleSoft and Siebel stacks. Rimini Street says it will have a U.S.-based primary support engineer assigned to each client, which is a big plus for companies that are not keen on the offshoring of support. Rimini Street is promising 24×7 coverage with a response time under 30 minutes, and at least a 50 percent reduction in cost for support compared to what Oracle is charging. The support also includes customizations as well as tweaks for interoperating with other software and boosting performance at no cost, and fixes for tax and regulatory rule changes as well as for other unspecified “serious issues.” (No, your relationship with your mother-in-law does not count, but wouldn’t it be nice?) Rimini Street also says it will support existing JDE software releases up through 2015, and will not require customers to upgrade their software through Oracle to get that support.