• The Four Hundred
  • Subscribe
  • Media Kit
  • Contributors
  • About Us
  • Contact
Menu
  • The Four Hundred
  • Subscribe
  • Media Kit
  • Contributors
  • About Us
  • Contact
  • Big Blue Offers Free Monitoring to Server Customers

    May 29, 2007 Timothy Prickett Morgan

    Remote customer support provided via modem was one of the big innovations that IBM brought out with the AS/400 back in the summer of 1988, and the idea continues to evolve as server platforms and networking technologies change.

    Last week, IBM announced a free monitoring service to customers who buy its servers–that’s System i, System p, System x, System z, and BladeCenter–or its high-end DS8000 disk arrays. As long as the products are under IBM warranty or you have a maintenance agreement once the warranty has run out, you can use the Electronic Service Agent. This software is available for free and runs on the servers, and it monitors how the machinery is functioning and proactively calls IBM’s support centers when something looks like it might be heading toward a problem. The system back at IBM automatically creates a trouble ticket, searches the tech support knowledge base, appends documents for the tech rep, and dispatches a technician to your site if the situation warrants it.

    The Electronic Service Agent software is already integrated into i5/OS V5R4 and AIX 5.3 at technology level 6 (this is the version necessary to support Power6 processors); the agent is also already integrated into the firmware inside the Power-based server family’s Hardware Management Console (HMC), which is used to manage logical partitions and capacity on demand (CoD) processor and memory allocation. Customers using Windows or Linux on their platforms can download the agent for free at www.ibm.com/support/electronic. This proactive monitoring is only available on IBM systems, so don’t think you can hack it onto competitor’s boxes.



                         Post this story to del.icio.us
                   Post this story to Digg
        Post this story to Slashdot

    Share this:

    • Reddit
    • Facebook
    • LinkedIn
    • Twitter
    • Email

    Tags: Tags: mtfh_rc, Volume 16, Number 21 -- May 29, 2007

    Sponsored by
    Focal Point Solutions Group

    CLOUD SOLUTIONS

    From Production, Test and Development, Disaster and Backup environments, as well as hosting customer-owned servers, we offer a variety of Cloud Solutions to accommodate all sizes of business and industry. FPSG is in a unique position to provide services for multinational corporations and SMBs with data centers located throughout North America and Europe.

    Does your IBM midrange, AIX, iSeries, Intel, or Linux environment need an improved Cloud strategy?

    EXPLORE OUR CUSTOM SOLUTIONS

    • Production Solutions
    • Disaster Recovery
    • Backup and Recovery Services
    • Data Centers
    • Security & Compliance Services
    • Application Hosting

    MANAGED SERVICES

    Focal Point offers a variety of custom-managed services from daily operations management and monitoring to high availability, backup, and disaster recovery support services. If your enterprise requirements reside in IBM midrange, AIX, iSeries, Intel, or Linux, FPSG can help support your team with our managed services experts. No User downtime for production backups.

    • System Monitoring
    • Server & SAN
    • High Availability/Disaster Recovery Monitoring
    • Managed Backup Services
    • Security Administration & Monitoring
    • Cloud Environment Monitoring

    Our experts combine decades of experience with industry-leading innovation to customize effective solutions for your organization, budget, and infrastructure.

    It’s not uncommon for organizations to miss important requirements when implementing and planning for new technologies. Our Managed Technical Services ensure total compliance, with no compromise or loss of data. Our skilled specialists will design and execute a non-disruptive and comprehensive solution, allowing your IT team to concentrate on the day-to-day activities – resulting in a more agile and cost-effective infrastructure.

    Watch our IntellaFLASH™ Video to learn more

    Let’s Discuss Your Custom Solution Needs

    Follow us on LinkedIn

    focalpointsg.com | 813.513.7402

    Share this:

    • Reddit
    • Facebook
    • LinkedIn
    • Twitter
    • Email

    Admin Alert: i5 IPL Pre-Planning and Post-Planning Checklists IBM’s Rumored System i Power6 Server Plans

    Leave a Reply Cancel reply

TFH Volume: 16 Issue: 21

This Issue Sponsored By

    Table of Contents

    • IBM Announces New HMCs for System p and System i Servers
    • Big Blue Offers Free Monitoring to Server Customers
    • IBM’s First Power6 Box: A Glimpse Into System i 2008 Edition
    • IDC Projects Disk Capacity to Grow, But Revenues to Flatten
    • Virtualization, Consolidation Drive Server Sales in Q1
    • InfiniBand Finds Its Place in the Data Center
    • IBM Offers Upgrade and Trade-In Promotions to Bolster System i Sales
    • Magic Software Boosts Revenues and Profits in Q1
    • The X Factor: Small Is Beautiful
    • NetManage’s Losses Grow as Sales Decline in the First Quarter

    Content archive

    • The Four Hundred
    • Four Hundred Stuff
    • Four Hundred Guru

    Recent Posts

    • DRV Brings More Automation to IBM i Message Monitoring
    • Managed Cloud Saves Money By Cutting System And People Overprovisioning
    • Multiple Security Vulnerabilities Patched on IBM i
    • Four Hundred Monitor, June 22
    • IBM i PTF Guide, Volume 24, Number 25
    • Plotting A Middle Age Career Change To IBM i
    • What Is Code Transformation Even?
    • Guru: The CALL I’ve Been Waiting For
    • A Frank Solstice
    • The Inevitable Wave Of Power9 Withdrawals Begins

    Subscribe

    To get news from IT Jungle sent to your inbox every week, subscribe to our newsletter.

    Pages

    • About Us
    • Contact
    • Contributors
    • Four Hundred Monitor
    • IBM i PTF Guide
    • Media Kit
    • Subscribe

    Search

    Copyright © 2022 IT Jungle

    loading Cancel
    Post was not sent - check your email addresses!
    Email check failed, please try again
    Sorry, your blog cannot share posts by email.