• The Four Hundred
  • Subscribe
  • Media Kit
  • Contributors
  • About Us
  • Contact
Menu
  • The Four Hundred
  • Subscribe
  • Media Kit
  • Contributors
  • About Us
  • Contact
  • Xangati Launches End-User Network Troubleshooter

    April 1, 2008 Alex Woodie

    Xangati last week launched an innovative network troubleshooting product designed to give frontline helpdesk personnel a clearer view of end-user network activities. Called Virtual Task Manager, the software gives users of its Rapid Problem Identification (RPI) helpdesk appliance a direct view of end-user desktop activities and possible causes of network problems, thereby satisfying end-user issues while allowing organizations to solve problems quicker and less expensively.

    Anybody who’s ever worked on a balky network or experienced e-mail problems knows the drill. Call up technical support, explain the problem, then pray to one’s deity of choice that they take the issue seriously and have the ability to fix it. Unfortunately, frontline tech support providers rarely have tools they need to solve the problem in timely manner.

    “When you call in with a network application issue, they’re flying blind,” says David Messina, Xangati’s vice president of marketing. “If you call in to report an issue with e-mail or the Internet being slow, literally the only recourse they have is to ask a number of questions to determine if it’s pilot error. Beyond that, they just throw it over the fence to a more senior staff member.”

    Meanwhile, end users become frustrated with the process, and reluctant to rely on tech support in the future, Messina says. “People who are going to call in to the help desk are the desperate or the brave. They know that the experience is not going to be enjoyable,” he says. “There’s a silent majority that just knows that IT is not going to be helpful. Essentially we don’t want to get mad or flustered or waste the time, so we just don’t bother.”

    Xangati hopes to eliminate this gridlock with Virtual Task Manager, which it says gives frontline tech support personnel the information they need to solve a good percentage of network problems at the desktop. The new offering delivers a graphical interface for RPI, a self-contained appliance from Xangati that’s designed to give helpdesk personnel greater insight into their application environments.

    Virtual Task Manager works with any networked application. The software bears similarities to that familiar Windows utility, task manager, which gives users a detailed view of the applications and processes running on a Windows computer. But instead of information about memory and CPU consumption, Xangati’s Virtual Task Manager provides helpdesk personnel with in-depth information about end users’ network activity.

    The product’s interface gives helpdesk personnel a real-time view into whether users have network connectivity, how much bandwidth they’re consuming, what peers they’re connected to, and what applications are consuming bandwidth. Personnel can drill down into application, server, and peer listings, and view activity history for reporting purposes. The software can even generate alerts when it detects possible bandwidth problems, allowing helpdesk personnel to be proactive to potential problems, instead of waiting to be reactive.

    Virtual Task Manager uses an agent-less approach, and can support up to 100,000 users per appliance. Xangati is delivering Virtual Task Manager as a free update to its RPI offering, which starts at $35,000. For more information, visit www.xangati.com.



                         Post this story to del.icio.us
                   Post this story to Digg
        Post this story to Slashdot

    Share this:

    • Reddit
    • Facebook
    • LinkedIn
    • Twitter
    • Email

    Tags:

    Sponsored by
    LaserVault

    Integrate Virtual Tape to Automate Your Backups And Strengthen Your Ability To Recover From Cyber Attacks And Disasters

    With most IT departments stretched thin, finding something that can quickly free up IT time is definitely a bonus. That’s why it’s important to stop and take a look at integrating virtual tape into your backup and recovery. Virtual tape is one of those technologies where once you have it, you’ll wonder why you didn’t do it sooner. See a demo and get a $50 gift card.

    But what is it about using virtual tape that makes it so worthwhile? Why is it that so many IBM i shops are already using or considering using virtual tape for all or part of their backup and recovery systems?

    Virtual tape and virtual tape libraries offer a way to both simplify and strengthen backup and recovery operations. By incorporating virtual tape technology, automation of backups becomes possible resulting in hundreds of hours saved annually for IT departments and personnel.

    “We needed to find a replacement that would lower the maintenance cost and reduce complexity of our backup and recovery functions without a major disruption to our operations.” David Fray, Director of Enterprise Systems, ABC Financial

    LaserVault ViTL is a virtual tape and tape library solution developed specifically for use with IBM Power Systems (from AS/400 to iSeries to Power 9s). With ViTL you can:

    • Replace physical tape and tape libraries and eliminate associated delays
    • Automate backup operations, including the ability to purge or archive backups
    • Remotely manage your backups – no need to be onsite with your server
    • Save backups to a dedupe appliance and the cloud
    • Recover your data at lightspeed greatly improving your ability to recover from cyberattacks
    • And so much more

    Sign-up now to see a ViTL online demo and get a $50 Amazon e-gift card when the demo is complete as our way of saying thanks for your time. Plus when you sign-up you’ll receive a free facts comparison sheet on using virtual tape vs tape so you can compare the functionality for yourself.

    Share this:

    • Reddit
    • Facebook
    • LinkedIn
    • Twitter
    • Email

    Sponsored Links

    LANSA:  It's Time for 4 days of education at the LANSA User Conference, May 4 – 7, in Orlando
    Northeast User Groups:  18th Annual Conference, April 14-16, 2008, Sheraton Hotel, Framingham, MA
    Vision Solutions:  A Rewind Button for i5 Data? Read the Whitepaper

    IT Jungle Store Top Book Picks

    Easy Steps to Internet Programming for AS/400, iSeries, and System i: List Price, $49.95
    Getting Started with PHP for i5/OS: List Price, $59.95
    The System i RPG & RPG IV Tutorial and Lab Exercises: List Price, $59.95
    The System i Pocket RPG & RPG IV Guide: List Price, $69.95
    The iSeries Pocket Database Guide: List Price, $59.00
    The iSeries Pocket Developers' Guide: List Price, $59.00
    The iSeries Pocket SQL Guide: List Price, $59.00
    The iSeries Pocket Query Guide: List Price, $49.00
    The iSeries Pocket WebFacing Primer: List Price, $39.00
    Migrating to WebSphere Express for iSeries: List Price, $49.00
    iSeries Express Web Implementer's Guide: List Price, $59.00
    Getting Started with WebSphere Development Studio for iSeries: List Price, $79.95
    Getting Started With WebSphere Development Studio Client for iSeries: List Price, $89.00
    Getting Started with WebSphere Express for iSeries: List Price, $49.00
    WebFacing Application Design and Development Guide: List Price, $55.00
    Can the AS/400 Survive IBM?: List Price, $49.00
    The All-Everything Machine: List Price, $29.95
    Chip Wars: List Price, $29.95

    AMR Says Governance and Compliance Are Big Software Businesses An Alternative to Externally Described Printer Files, Take 2

    Leave a Reply Cancel reply

Volume 8, Number 13 -- April 1, 2008
THIS ISSUE SPONSORED BY:

Aldon
Guild Companies
Computer Keyes
Bytware
WorksRight Software

Table of Contents

  • BCD Widens Modernization Options with ‘Presto’
  • IBM Changes Name Back to AS/400, Promises Return to Glory, TV Ads
  • Lawson Makes Progress on Landmark Journey
  • Symark Tackles Tough Access Control Problems
  • IBM Updates Content Manager with V6R1
  • BOSaNOVA Launches Thin Client Management Software
  • nuBridges Supports V6R1 with Data Transfer Tool
  • CCSS Signs Texas Insurance Company to Software Deal
  • Drummond Group Releases Latest AS3 Certs
  • Xangati Launches End-User Network Troubleshooter

Content archive

  • The Four Hundred
  • Four Hundred Stuff
  • Four Hundred Guru

Recent Posts

  • IBM Mulls Using DataMigrator as Cloud Warehouse Pipeline
  • PowerTech AV Automatically Detects Ransomware Activity
  • Infor Puts CM3 Project On Hold
  • Four Hundred Monitor, June 29
  • IBM i PTF Guide, Volume 24, Number 26
  • Guild Mortgage Takes The 20-Year Option For Modernization
  • IBM i Licensing, Part 3: Can The Hardware Bundle Be Cheaper Than A Smartphone?
  • Guru: The Finer Points of Exit Points
  • Big Blue Tweaks IBM i Pricing Ahead Of Subscription Model
  • We Still Want IBM i On The Impending Power E1050

Subscribe

To get news from IT Jungle sent to your inbox every week, subscribe to our newsletter.

Pages

  • About Us
  • Contact
  • Contributors
  • Four Hundred Monitor
  • IBM i PTF Guide
  • Media Kit
  • Subscribe

Search

Copyright © 2022 IT Jungle

loading Cancel
Post was not sent - check your email addresses!
Email check failed, please try again
Sorry, your blog cannot share posts by email.