CCSS Signs Texas Insurance Company to Software Deal
April 1, 2008 Alex Woodie
Like most System i shops, Southwest Business Corporation (SWBC) deeply relies on its servers to conduct business. If the servers are not running, the company is not making money. To that end, the financial services company from San Antonio, Texas, recently installed i5/OS systems management software from CCSS to more closely monitor its two System i servers.
SWBC sells a range of insurance products and financial services, such as accidental death insurance, employee benefits, and mortgage insurance to credit unions, mortgage companies, banks, and other financial services companies. It was founded in 1976, and has been running on the System i platform since it purchased its first AS/400 in 1992.
Like other financial services companies, SWBC maintains a high internal standard for uptime and performance, says Mike Walding, assistant vice president System i operations. With the addition of QSystem Monitor and QMessage Monitor from CCSS, it will make it easier to achieve and maintain those high levels of availability, he says.
“[QSystem Monitor] creates a pro-active environment for everyone involved and real-time system issues have no place to hide,” he says. “We can detect issues and resolve them before they impact users. For a business that depends on 24/7 availability, that’s incredibly important to us and meaningful to the bottom line.”
SWBC will implement QSystem Monitor first. The software monitors hundreds of different aspects of System i performance, such as CPW and disk usage, and displays the information in a graphical interface. QMessage Monitor, which keeps an eye on the System i’s many system logs and message queues, will be implemented during phase two of the project, CCSS says.
“While the System i is a very reliable platform for us to achieve this, we can now look to solutions like QSystem Monitor and QMessage Monitor to help us achieve an efficiency in managing our resources that will contribute to our immediate and long term profitability,” Walding says.