• The Four Hundred
  • Subscribe
  • Media Kit
  • Contributors
  • About Us
  • Contact
Menu
  • The Four Hundred
  • Subscribe
  • Media Kit
  • Contributors
  • About Us
  • Contact
  • A Slew Of Add-On Services For Power10 Systems

    August 17, 2022 Timothy Prickett Morgan

    Back in February, we told you about a new set of services called Power Expert Care that offered enhanced services above and beyond Software Maintenance (SWMA) for the operating system and systems software stack and the hardware maintenance that comes with support contracts. In recent weeks, IBM has rolled out more services under the Power Expert Care umbrella.

    In announcement letter 122-006, the based Power Expert Care services are extended to the Power10 entry servers – the Power S1014, the Power S1022s, the Power S1022, the Power L1022, the Power S1024, and the Power L1024 – and in announcement letter 122-067, the Power E1050 also gets Power Expert Care.

    With the Power Expert Care Advanced service, predictive support through Call Home Cloud Connect – what we used to call Electronic Customer Support back in the AS/400 days – is added to regular SWMA. With Power Expert Care Premium, which costs more money, IBM adds more human interaction and also a Code Load capability that updates system firmware and Hardware Management Console updates for the new Power10 machines. Within these two announcements, IBM has also made a statement of direction that it will allow what it called Remote Code Load starting in Q4 2022, which as the name suggests will offer the remote loading of patches to the system stacks for IBM i, AIX, and Linux platforms by IBM technicians. These Power Expert care contracts come in contracts that span three, four, or five years, with deeper discounts as the term increases.

    In announcement letter 222-262, IBM rolled out a new service called Technical Account Manager, or TAM for short, that “will serve as the key client interface for in-scope hardware and software, delivering partnership and consultancy, as well as direct engagement on high-priority support cases,” as Big Blue put it. In short, it is the kind of hand holding that used to be a given decades ago when you spent a fortune on an AS/400, either from IBM itself or a downstream reseller or business partner.

    With a TAM, a human being becomes that fulcrum between IBM and the customer and is also a single human link to the predictive support through the Call Home Cloud Connect part of the service. But it is more than that, with a single point of contact to manage, coordinate, and escalate critical incidents as well as change management scheduling for planned events such as upgrades or patching of the system software. The TAM also reduces the response time to 30 minutes for Severity 1 and Severity 2 issues, and does so on a 24×7 basis. TAM is available for AIX, IBM i, and Linux. Pricing was not revealed in the announcement.

    Finally, IBM is enhancing the ServicePac support offerings for Power Systems that we told you about back in November 2021. The ServicePac concept is several years old, and it codifies and standardizes various kinds of services and their prices in a manner that allows Big Blue to sell them consistently and more easily. In announcement letter 622-017, IBM is offering ServicePac hardware support coverage that boosts onsite hardware maintenance to 24×7 for the entire year. With this expanded service, IBM is allowing customers to retain possession of defective disk and flash drives that nonetheless might have sensitive data on it and companies may not want to turn over to IBM or a reseller partner. The ServicePac also boosts warrant service and maintenance options.

    RELATED STORIES

    Big Blue At Your Power Systems Service

    No Kyndryl Involved in IBM i Tech Support, Jarman Says

    IBM Adds ServicePacs For Power Machine Setup, Other Tweaks

    IBM Lab Services: Your IBM i All-Star Team

    IBM Boosts Prices On Lab Services Engagements

    What’s New With IBM i Customer Support

    IBM Grants After License Amnesty For Software Maintenance

    Share this:

    • Reddit
    • Facebook
    • LinkedIn
    • Twitter
    • Email

    Tags: Tags: AIX, IBM i, Linux, Power L1022, Power L1024, Power S1014, Power S1022, Power S1022s, Power S1024, Power10, ServicePac, Software Maintenance, SWMA

    Sponsored by
    WorksRight Software

    Do you need area code information?
    Do you need ZIP Code information?
    Do you need ZIP+4 information?
    Do you need city name information?
    Do you need county information?
    Do you need a nearest dealer locator system?

    We can HELP! We have affordable AS/400 software and data to do all of the above. Whether you need a simple city name retrieval system or a sophisticated CASS postal coding system, we have it for you!

    The ZIP/CITY system is based on 5-digit ZIP Codes. You can retrieve city names, state names, county names, area codes, time zones, latitude, longitude, and more just by knowing the ZIP Code. We supply information on all the latest area code changes. A nearest dealer locator function is also included. ZIP/CITY includes software, data, monthly updates, and unlimited support. The cost is $495 per year.

    PER/ZIP4 is a sophisticated CASS certified postal coding system for assigning ZIP Codes, ZIP+4, carrier route, and delivery point codes. PER/ZIP4 also provides county names and FIPS codes. PER/ZIP4 can be used interactively, in batch, and with callable programs. PER/ZIP4 includes software, data, monthly updates, and unlimited support. The cost is $3,900 for the first year, and $1,950 for renewal.

    Just call us and we’ll arrange for 30 days FREE use of either ZIP/CITY or PER/ZIP4.

    WorksRight Software, Inc.
    Phone: 601-856-8337
    Fax: 601-856-9432
    Email: software@worksright.com
    Website: www.worksright.com

    Share this:

    • Reddit
    • Facebook
    • LinkedIn
    • Twitter
    • Email

    Power10 Midrange Machine: The Power E1050 Four Hundred Monitor, August 17

    Leave a Reply Cancel reply

TFH Volume: 32 Issue: 56

This Issue Sponsored By

  • Maxava
  • Eradani
  • ARCAD Software
  • Raz-Lee Security
  • Krengeltech

Table of Contents

  • The Cloud’s Future Is So Bright, So Why Are You So Glum?
  • Most App Modernization Projects a Struggle, Survey Finds
  • COMMON Launches IBM i Security Conference
  • Four Hundred Monitor, August 17
  • A Slew Of Add-On Services For Power10 Systems

Content archive

  • The Four Hundred
  • Four Hundred Stuff
  • Four Hundred Guru

Recent Posts

  • Tool Aims To Streamline Git Integration For Old School IBM i Devs
  • IBM To Add Full System Replication And FlashCopy To PowerHA
  • Guru: Decoding Base64 ASCII
  • The Price Tweaking Continues For Power Systems
  • IBM i PTF Guide, Volume 27, Numbers 31 And 32
  • You Can Now Get IBM Tech Support For VS Code For i
  • Price Cut On Power S1012 Mini Since Power S1112 Ain’t Coming Until 2026
  • IBM i: Pro and Con
  • As I See It: Disruption
  • IBM i PTF Guide, Volume 27, Number 30

Subscribe

To get news from IT Jungle sent to your inbox every week, subscribe to our newsletter.

Pages

  • About Us
  • Contact
  • Contributors
  • Four Hundred Monitor
  • IBM i PTF Guide
  • Media Kit
  • Subscribe

Search

Copyright © 2025 IT Jungle