January 29, 2014 Jeff Waldbillig
It was a quiet night on a network that knew how to keep its secrets. I was working the graveyard shift at the help desk, and this night I was still waiting for my first call. Marge Stetson, my supervisor, walked by and after seeing the glazed look in my eyes, told me she’d cover the phones for a few hours if I wanted to do some technical education.
Marge knew that a product called the IBM Flex Systems Manager (FSM) was being deployed in our network, and she expected us to field some questions in the next few weeks