Customer Service is Serious Business for IBM i Software Vendors
March 8, 2011 Alex Woodie
Question: What do ACOM Solutions and deposed North African dictators have in common? Answer: They both claim a 100 percent customer satisfaction rating. OK, nobody outside of Africa actually believes the dictators’ claims that they have the full support of their people. But there is good reason to believe that ACOM did in fact record a perfect score with its customer service during the month of November. That’s because, for many IBM i software vendors, delivering good customer service is a very big deal.
ACOM says its IBM i tech support center in Atlanta, Georgia, pitched a perfect game in