August 9, 2005 Alex Woodie
Prescription Solutions had the password disease. The company’s 300 call center workers needed access to a dozen or more applications running across OS/400, VMS, and Windows servers. Each application required a separate password, and, as you might expect, the workers had trouble memorizing them, which led to the “Post-It” note syndrome and increased the help desk’s workload. But after installing single sign-on (SSO) software from BNX Systems and fingerprint scanners, the company got the upper hand on this crippling affliction.
Prescription Solutions is a pharmacy- and medical-management company that handles the prescription drug benefits for commercial, Medicare, and governmental health