February 19, 2008 Alex Woodie
Developing enterprise-strength service desk software is not an easy task. Just ask Microsoft, which recently delayed the roll-out of System Center Service Manager to 2010, a two-year setback. Luckily, there is an established alternative for System i shops looking for ITIL-certified software to help them run their IT service desks: LiveTime Software, which recently received verification from IBM that its J2EE-based software is good to go on the i5/OS server.
In information technology, it’s a fact of life that things break. Even in the System i world, where hardware is designed to go months, or even years, without