Four Hundred Monitor, November 3
November 3, 2021 Jenny Thomas
Fast foodies might have caught the recent news the IBM is working with McDonald’s to help automate the drive-thru window. It’s hard to ignore that this development will eliminate jobs, but artificial intelligence makes for interesting reading for our audience so we figured it was worth mentioning. Turns out, McDonald’s has already piloted an AI drive-thru system in 10 stores in Chicago. Those restaurants saw 85 percent order accuracy, with only one-fifth of orders needing a human to intervene and help. It’s rage inducing to leave a drive-thru without everything you ordered, so those numbers are not super impressive, but …
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