On Your iRadar: Super Smart Chatbots

April 28, 2021 Alex Woodie

Don’t look now, but thanks to breakthroughs in natural language processing (NLP), we’re on the cusp of having chatbots that can provide human-like question-answering capabilities. Within a matter of years, according to experts, basic communication between companies and their customers will be handled by AI, leaving humans to handle tougher cases and VIPs.

The key breakthrough driving advances in NLP are large language models, specifically a class of language model called a transformer network. These transformer networks use deep learning methods to essentially learn the right sequence for words to go together. The order of words has been one of …