No Kyndryl Involved in IBM i Tech Support, Jarman Says

February 2, 2022 Alex Woodie

The org chart has been on an extended spin cycle lately at IBM, with the spin out of the Global Technology Services (GTS) business into Kyndryl as well as the merging of IBM Lab Services and the Services and Support Group. But unless you’re signed up for its IBM i cloud service or had some other arrangement with GTS, you likely won’t be calling on Kyndryl for technical support.

The question of Kyndryl’s current role with the IBM i customer base came up during the recent webinar HelpSystems held to discuss its 2022 IBM i Marketplace Report. Ian Jarman, …