November 15, 2021 Timothy Prickett Morgan
The legacy IBM Company from decades gone by charged a hell of a lot of its systems and offered a slew of handholding to make it all worthwhile. Somewhere along the way, service became a profit center and a revenue driver instead of an attitude about customer service, and you can’t entirely blame IBM because time is money and people don’t obey Moore’s Law economics.
The ServicePac offerings that Big Blue has put together in recent years, which cover just about every aspect of its hardware and software stack, seem like a mix of old and new. Yes, the services …Read more