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  • IBM Grants Amnesty On Software Maintenance After License Charges

    April 20, 2020 Timothy Prickett Morgan

    Ask and ye shall receive. Last week, we were asking for Big Blue to wake up and provide a stimulus package for its Power Systems business in general and its IBM i business in particular. And one of the things we asked for – an amnesty canceling so-called after license charges for Software Maintenance for IBM i and AIX platforms was actually quietly announced to business partners – unexpectedly at that – on April 13, the same day our essay ran and three days after we wrote it.

    We think this is a coincidence, not causation. And it’s a …

    Read more
  • What’s New With IBM i Customer Support

    September 25, 2019 Alex Woodie

    IBM is making big changes to its support program that will have a major impact on how IBM i customers interact with Big Blue, for both software and hardware support. Two weeks ago it announced that IBM i customers would be switched over from the old IBM Service Request tool to the new IBM My Support site. IBM is also expanding support for open source software on IBM i.

    IBM has been testing the new IBM Support site, www.ibm.com/mysupport, for over a year for various customer groups and geographies. On September 14, the company announced that it was cutting …

    Read more

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