May 8, 2006 Jerome Peloquin
This is the first in a series of three articles that address the complex relationship between technology, in the form of ERP software, and enhanced human performance, as indicated by business performance. This article examines the history of technology-enhanced performance in the workplace and, specifically, explores the advance of technology in supporting management decision making. It also presents some fundamental behavioral principles that drive human performance and relates them to technology in general and ERP systems specifically.
The overall focus of all three articles is the critical relationship between the class of technology referred to as ERP software–particularly large-scale, integrated