What’s New With IBM i Customer Support

September 25, 2019 Alex Woodie

IBM is making big changes to its support program that will have a major impact on how IBM i customers interact with Big Blue, for both software and hardware support. Two weeks ago it announced that IBM i customers would be switched over from the old IBM Service Request tool to the new IBM My Support site. IBM is also expanding support for open source software on IBM i.

IBM has been testing the new IBM Support site, www.ibm.com/mysupport, for over a year for various customer groups and geographies. On September 14, the company announced that it was cutting …