• The Four Hundred
  • Subscribe
  • Media Kit
  • Contributors
  • About Us
  • Contact
Menu
  • The Four Hundred
  • Subscribe
  • Media Kit
  • Contributors
  • About Us
  • Contact
  • Touchtone Boosts Communication in i5/OS CRM

    December 4, 2007 Alex Woodie

    For many businesses, customer contact is managed and executed through e-mail systems like IBM Lotus Notes and Microsoft Outlook. When these businesses seek to upgrade to a CRM system to increase the effectiveness of their customer contacts, it behooves them to work with these e-mail systems in close concert. That’s largely what Touchtone has done with the latest release of its i5/OS CRM system, Wintouch eCRM version 7.0, which will also soon gain VoIP support.

    Wintouch eCRM is a suite of interconnected modules designed to help System i shops better manage several aspects of their businesses, including customer service, sales, marketing, collections, and technical-support. The software was written in RPG, making it relatively easy to integrate Wintouch with a customer’s existing ERP applications. Users have the choice of interacting with Wintouch using a browser-based interface, a PDA-based interface, through plug-ins for IBM’s WebSphere Portal or Workplace, or through Wintouch Lite, which enables users to work in disconnected mode.

    Previously, Wintouch offered a moderate amount of e-mail connectivity, including the capability to record the opening of customer e-mails within the CRM system, and to save attachments in its document repository. But that was about the extent of it.

    With version 7.0, Touchtone has heightened the product’s e-mail integration. With this release, users can now compose their e-mails from within the Wintouch environment using templates for Outlook, Notes, and Thunderbird, Mozilla‘s increasingly popular open source product. Users can also automate outgoing e-mail from within Wintouch, which should be a boon to campaign management. The company also announced a new e-mail client toolbar that allows users to log and store incoming e-mail to the Wintouch system.

    Another automation-building feature in version 7.0 is the new “watch and respond” workflow tool. According to Touchtone, the new watch-and-respond tool allows users to automate tasks like sending e-mail, scheduling activities, generating reports, or filling in business forms. The tool could also be used in conjunction with enhancements in the product’s importing feature that allows users to import data in the CSV format into Wintouch. Once the data resides in Wintouch, users can begin scheduling activities, such as sales and marketing campaigns.

    Reporting is another area of improvement. In version 7.0, users have the option of pulling up their reports in a dashboard view with a single click, according to Touchtone. By allowing users to easily see their custom pie charts, bar graphs, and other reports, Wintouch users will have faster and easier access to critical information. Touchtone has also added a second level to its “extended profile” function that should make it easier for users to view drill-down information about their customers, such as sales line-item detail for quotes and orders, the company says.

    Wintouch is already working on the next release of Wintouch eCRM, which it has tentatively scheduled for release in the first quarter of 2008. According to Reza Seraf, founder and CEO of the company, the new release will feature support for IP telephony (also called VoIP), instant messaging, and text messaging support. “We fully intend to keep Wintouch at the forward edge of CRM technology,” he says. “It’s critical to our way of doing product development that we roll out cutting-edge enhancements to our existing customers as they become available, and when we are confident they are bug free.”

    Wintouch eCRM 7.0 is available now. For more information, visit www.touchtonecorp.com.

    RELATED STORIES

    Touchtone Unveils New Outlook E-Mail Integration for Wintouch CRM

    iSeries CRM Boosts Service Level At Sons of Norway

    Touchtone Goes ASP with OS/400 CRM

    Touchtone Debuts Wireless CRM Offering



                         Post this story to del.icio.us
                   Post this story to Digg
        Post this story to Slashdot

    Share this:

    • Reddit
    • Facebook
    • LinkedIn
    • Twitter
    • Email

    Tags:

    Sponsored by
    Manta Technologies

    The Leader in IBM i Education!
    Need training on anything i?
    Manta is all you need.

    Spring Sale! Save 20% off any Manta Combination Package, including the complete IBM i Training Library. Now through April 30.

    130 courses and competency exams on:
    · IBM i operations
    · System Management and Security
    · IBM i Programming Tools
    · Programming in RPG, COBOL, CL, Java
    · Web Development
    · SQL, DB2, Query

    Product features:
    · Runs in every popular browser
    · Available 24/7/365
    · Free Student Reference Guides
    · Free Student Administration
    · Concurrent User License
    · Built-In IBM i Simulator

    You can download our 200-page catalog and take sample sessions at MantaTech.com.

    Share this:

    • Reddit
    • Facebook
    • LinkedIn
    • Twitter
    • Email

    Sponsored Links

    DRV Technologies:  Automatically convert and distribute AS/400 reports with SpoolFlex
    Computer Measurement Group:  CMG '07 International Conference, December 2-7, San Diego
    COMMON:  Join us at the annual 2008 conference, March 30 - April 3, in Nashville, Tennessee

    IT Jungle Store Top Book Picks

    The System i RPG & RPG IV Tutorial and Lab Exercises: List Price, $59.95
    The System i Pocket RPG & RPG IV Guide: List Price, $69.95
    The iSeries Pocket Database Guide: List Price, $59.00
    The iSeries Pocket Developers' Guide: List Price, $59.00
    The iSeries Pocket SQL Guide: List Price, $59.00
    The iSeries Pocket Query Guide: List Price, $49.00
    The iSeries Pocket WebFacing Primer: List Price, $39.00
    Migrating to WebSphere Express for iSeries: List Price, $49.00
    iSeries Express Web Implementer's Guide: List Price, $59.00
    Getting Started with WebSphere Development Studio for iSeries: List Price, $79.95
    Getting Started With WebSphere Development Studio Client for iSeries: List Price, $89.00
    Getting Started with WebSphere Express for iSeries: List Price, $49.00
    WebFacing Application Design and Development Guide: List Price, $55.00
    Can the AS/400 Survive IBM?: List Price, $49.00
    The All-Everything Machine: List Price, $29.95
    Chip Wars: List Price, $29.95

    Lawson Partners for Expansion in the Hot Brazilian Market Create Multiple Directory Levels in One Swell Foop

    Leave a Reply Cancel reply

Volume 7, Number 45 -- December 4, 2007
THIS ISSUE SPONSORED BY:

LANSA
New Generation Software
Maximum Availability
Clearview Software International
Affirmative Computer

Table of Contents

  • Profound Logic Gives Web Access to DB2/400 with iData
  • Sametime, But a Different Place; IBM Tries to Top Microsoft
  • Touchtone Boosts Communication in i5/OS CRM
  • NGS Delivers Prebuilt BI for Healthcare
  • SafeData Launches Telecom Recovery Service
  • Patch Available for Lotus Notes Security Flaw
  • Utah Distributor Picks IBS for Supply Chain Management
  • Link Likes look for System i Modernization
  • New World Sells an i5/OS Solution–And 13 More for Windows
  • Calypso Sings Praise of Inovis for EDI

Content archive

  • The Four Hundred
  • Four Hundred Stuff
  • Four Hundred Guru

Recent Posts

  • IBM i Has a Future ‘If Kept Up To Date,’ IDC Says
  • When You Need Us, We Are Ready To Do Grunt Work
  • Generative AI: Coming to an ERP Near You
  • Four Hundred Monitor, March 22
  • IBM i PTF Guide, Volume 25, Number 12
  • Unattended IBM i Operations Continue Upward Climb
  • VS Code Is The Full Stack IDE For IBM i
  • Domino Runs on IBM i 7.5, But HCL Still Working on Power10
  • Four Hundred Monitor, March 6
  • IBM i PTF Guide, Volume 25, Number 11

Subscribe

To get news from IT Jungle sent to your inbox every week, subscribe to our newsletter.

Pages

  • About Us
  • Contact
  • Contributors
  • Four Hundred Monitor
  • IBM i PTF Guide
  • Media Kit
  • Subscribe

Search

Copyright © 2023 IT Jungle