Apache Casino Hotel Taps Agilysys for LMS, POS

July 9, 2013 Alex Woodie

Agilysys‘ IBM i-based Lodging Management System (LMS) will be used to automate processes at the new 132-room hotel that the Fort Sill Apache Tribe of Oklahoma recently built at the site of its casino in Lawton. The Apache Casino Hotel also licensed the InfoGenesis point of sale (POS) system.

The new $27 million hotel will provide guests with amenities like a pool, gym, gift shop, business center, and 2,500 square-feet of meeting space, in addition to existing facilities, including a 100,000 square-foot casino, two restaurants, a coffee shop, and a bar.

The Apache tribe will be able to manage all of these facilities with the Agilysys LMS, which is designed to handle everything from room reservations and credit card processing to accounting and housekeeping. Optional modules available to customers include automation of sales and catering, activities scheduling, and food and beverage sales.

“When selecting technology for our newly expanded property, we knew we needed systems that could handle both hotel and casino operations,” Thomas Ward, director of information technology at Apache Casino Hotel, said in a press release. “The LMS and InfoGenesis POS solutions are proven, scalable and easy to integrate with other applications we are using.”

The Windows-based InfoGenesis POS system will give the tribe the capability to processes card transactions across the property, even when the network connection is spotty. The PCI-compliant system also supports pen pad signature capture devices, and provides central management and logging of POS activities.

Ward said that, in addition to the technology, the tribe liked the “partnership approach” that Agilysys took. “From sales to support, Agilysys has given us a high level of personal attention,” he said. This year, Agilysys refocused its business on serving the hospitality industry after selling its retail unit.