• The Four Hundred
  • Subscribe
  • Media Kit
  • Contributors
  • About Us
  • Contact
Menu
  • The Four Hundred
  • Subscribe
  • Media Kit
  • Contributors
  • About Us
  • Contact
  • Sugar Says CRM-to-Social Opportunity is Sweet

    November 12, 2013 Alex Woodie

    When it comes to user interfaces, business software developers often take their cues from the wider consumer world. That trend continues today with the launch of SugarCRM‘s seventh major release of its eponymous CRM application. With the new Sugar UX user interface, the Silicon Valley firm has incorporated into their CRM system the data and customer relationships that exist in the social media world.

    In the old world of CRM, data lived in separate silos, and wasn’t easy to cross-pollinate. There was no simple way to take advantage of, say, a customer service representative’s 500-plus LinkedIn contacts within the context of a CRM system. Sugar, of course, isn’t the first CRM company to realize the potential of social media. In fact, social media integration was a highlight of version 6, which it shipped more than two years ago.

    SugarCRM is looking to change that by completely redesigning its user interface in what’s informally called SugarCRM version 7. Thanks to the rebuilt Activity Streams component of the Sugar UX interface, account managers and customer service representatives (CSRs) who rely on the CRM software can more easily access and act upon information originating from outside the CRM system and its database, including social media, RSS feeds, ERP data, and other sources.

    The new Activity Streams panel, along with the new Intelligence Pane screen, gives CSRs access to a continuous flow of information about specific customers, accounts, companies, or other entities that are logged and tracked in the CRM system.

    “It’s a completely new experience,” says Sugar’s head of product evangelism, Martin Schneider. “Rather than have data in an IFrame that pops up [in a separate window], it’s much more seamlessly taking that data and–using our business hooks and logic and out of the box templates–turning them into mashups and widgets that are actually usable and interactive. So the CSR can use that application without leaving the screen.”

    SugarCRM’s new GUI is the highlight of the seventh release.

    The redesigned Activity Streams and Intelligence Pane are key to Sugar’s goal of connecting the CRM system with social media environments like LinkedIn and Facebook. “We need to bridge that gap and give a solution to empower the CSR at the point of interaction, to go out and make the information available to them,” Schneider tells IT Jungle.

    Sugar has streamlined the workflow involved with getting its CRM system to work with social media. Not only can users pull identify opportunities in Twitter or LinkedIn and act on them through the traditional SugarCRM tools, but they can use social media to communicate pertinent information, too. If a user identifies an opportunity, they can “drag it out of the CRM system and pull it into the Activity Stream and share it with other employees,” Schneider says. “Or pull them into email clients in Sugar and attach them to emails.”

    As the line between work and play continues to dissolve, SugarCRM hopes to be at the junction of those two worlds, and to help customers leverage social media to market, sell, and support their products and services. The idea is to help customers capture any relevant posts or comments that employees of its customers make on social media, which could lead a Sugar customer to find new leads or discover a potential problem that needs to be fixed.

    Remaining flexible–both in terms of software and employee roles–is key to success in the new business world, Schneider says. “Everybody’s in sales and support,” he says. “We can handle the unstructured data more effectively. It works more like the way we work in real life. We don’t work in silos. Our teams aren’t fixed.”

    SugarCRM is written in PHP, and runs on IBM i servers and all other platforms that support PHP. SugarCRM has collaborated with IBM on an IBM i Solution Edition bundle that includes SugarCRM software and discounted Power Systems hardware.

    RELATED STORIES

    SugarCRM Bolsters Development, Admin Features with Version 6.3

    SugarCRM Gets an IBM i Solution Edition, New Social Media Connections

    IBM i Solution Edition Program Picks Up Steam

    Oracle Drops MySQL Support for IBM i

    SugarCRM V6 Makes Social Networking Sweet for Business

    SugarCRM Has a Sweet Quarter

    SugarCRM Version 6 Enters Beta

    SugarCRM Updated with Version 5.5 Beta

    SugarCRM Supports Smart Phones, Including Windows Mobile

    SugarCRM 5.0 Now Generally Available



                         Post this story to del.icio.us
                   Post this story to Digg
        Post this story to Slashdot

    Share this:

    • Reddit
    • Facebook
    • LinkedIn
    • Twitter
    • Email

    Tags:

    Sponsored by
    WorksRight Software

    Do you need area code information?
    Do you need ZIP Code information?
    Do you need ZIP+4 information?
    Do you need city name information?
    Do you need county information?
    Do you need a nearest dealer locator system?

    We can HELP! We have affordable AS/400 software and data to do all of the above. Whether you need a simple city name retrieval system or a sophisticated CASS postal coding system, we have it for you!

    The ZIP/CITY system is based on 5-digit ZIP Codes. You can retrieve city names, state names, county names, area codes, time zones, latitude, longitude, and more just by knowing the ZIP Code. We supply information on all the latest area code changes. A nearest dealer locator function is also included. ZIP/CITY includes software, data, monthly updates, and unlimited support. The cost is $495 per year.

    PER/ZIP4 is a sophisticated CASS certified postal coding system for assigning ZIP Codes, ZIP+4, carrier route, and delivery point codes. PER/ZIP4 also provides county names and FIPS codes. PER/ZIP4 can be used interactively, in batch, and with callable programs. PER/ZIP4 includes software, data, monthly updates, and unlimited support. The cost is $3,900 for the first year, and $1,950 for renewal.

    Just call us and we’ll arrange for 30 days FREE use of either ZIP/CITY or PER/ZIP4.

    WorksRight Software, Inc.
    Phone: 601-856-8337
    Fax: 601-856-9432
    Email: software@worksright.com
    Website: www.worksright.com

    Share this:

    • Reddit
    • Facebook
    • LinkedIn
    • Twitter
    • Email

    Sponsored Links

    RJS Software Systems:  A to Z Forms Management Webinar. November 14
    BCD:  Recorded Webinar: Presto 5 gives IBM i green screens a more modern web GUI
    ASNA:  RPG Goes Mobile! Free Webcast! Thursday, November 21.

    More IT Jungle Resources:

    System i PTF Guide: Weekly PTF Updates
    IBM i Events Calendar: National Conferences, Local Events, and Webinars
    Breaking News: News Hot Off The Press
    TPM @ EnterpriseTech: High Performance Computing Industry News From ITJ EIC Timothy Prickett Morgan

    Silver Surfers Shredding Up The Technology Market Power Systems Provisioning For Enterprise-Level Academics

    Leave a Reply Cancel reply

Volume 13, Number 33 -- November 12, 2013
THIS ISSUE SPONSORED BY:

CCSS
ASNA
HiT Software
Essextec
RJS Software Systems

Table of Contents

  • What Does ‘Big Data’ Mean for IBM i?
  • Mobile Password Management App Supports IBM i
  • Sugar Says CRM-to-Social Opportunity is Sweet
  • HCS Moves IBM i Health Care App to Connectria’s Cloud
  • Deconstructing IBM i Cloud Migration Myths
  • MyEclipse Secure Gets the Web Goodness
  • CGC Announces More Customer Wins for Construction ERP
  • Zend Hits the Throttle with PHP Dev Tool
  • Manufacturing ERP Costs Remain High, Panorama Says
  • JD Edwards Security Found In the ‘Q’

Content archive

  • The Four Hundred
  • Four Hundred Stuff
  • Four Hundred Guru

Recent Posts

  • Liam Allan Shares What’s Coming Next With Code For IBM i
  • From Stable To Scalable: Visual LANSA 16 Powers IBM i Growth – Launching July 8
  • VS Code Will Be The Heart Of The Modern IBM i Platform
  • The AS/400: A 37-Year-Old Dog That Loves To Learn New Tricks
  • IBM i PTF Guide, Volume 27, Number 25
  • Meet The Next Gen Of IBMers Helping To Build IBM i
  • Looks Like IBM Is Building A Linux-Like PASE For IBM i After All
  • Will Independent IBM i Clouds Survive PowerVS?
  • Now, IBM Is Jacking Up Hardware Maintenance Prices
  • IBM i PTF Guide, Volume 27, Number 24

Subscribe

To get news from IT Jungle sent to your inbox every week, subscribe to our newsletter.

Pages

  • About Us
  • Contact
  • Contributors
  • Four Hundred Monitor
  • IBM i PTF Guide
  • Media Kit
  • Subscribe

Search

Copyright © 2025 IT Jungle