Alan Hamm and Chris Koppe
August 8, 2022 Alan Hamm and Chris Koppe
The irony of many IT departments is that they have spent many decades automating aspects of the business, literally encoding business processes and interactions with customers, partners, and suppliers to make those processes consistent and fast, but many of the processes used in the IT department itself are done manually and rely on the “tribal knowledge” of the system and application experts.
This is not only not necessary in many cases today, thanks to a myriad of automation tools that can be brought to bear on IT operations, but it is also dangerous and extremely risky. The systems that run …Read more