Forgotten Password Problem Solved, Kisco Says
January 14, 2014 Alex Woodie
Help desk personnel will be free to pursue more fulfilling activities as a result of Kisco Information Systems‘ latest software, iResetMe. Unveiled last week, the new product allows IBM i users to reset their own passwords from a secure Web connection, thereby alleviating help desks from the burden of resetting forgotten user passwords. Password resets are the single most common activity at IT help desks in the Western World. According to Gartner, 20 to 50 percent of calls to the help desk are for password resets, and each reset cost from $14 to $28. Those figures are from 2003, |