Gartner Says CRM and Security Software Markets Will Grow
April 28, 2008 Timothy Prickett Morgan
Whenever there is an economic slowdown, not every sector of the IT space sees decreased spending. Some areas seem to be immune to calls from the boardroom to cut spending because these technologies help the company retain customers, provide better or cheaper products or services, or even boost sales. And so it seems to be with both customer relationship management (CRM) and security software sales, according to the analysts at Gartner. CRM is, of course, a decade-old extension of ERP systems that aims to keep better track of customers and allow companies to up-sell and cross-sell products and services |