software maintenance agreement Archives - IT Jungle

What’s New With IBM i Customer Support

September 25, 2019 Alex Woodie

IBM is making big changes to its support program that will have a major impact on how IBM i customers interact with Big Blue, for both software and hardware support. Two weeks ago it announced that IBM i customers would be switched over from the old IBM Service Request tool to the new IBM My Support site. IBM is also expanding support for open source software on IBM i.

IBM has been testing the new IBM Support site, www.ibm.com/mysupport, for over a year for various customer groups and geographies. On September 14, the company announced that it was cutting …
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Going Off IBM Hardware Maintenance A Risky Move

April 15, 2019 Alex Woodie

Organizations that are running older Power Systems servers have some tough decisions coming up. IBM ceased offering hardware support for Power 6 servers on March 31, and support for Power 7 will go away on September 30. Some organizations may choose to support themselves instead of upgrading to a newer machine, but that move comes with substantial risks.

While there’s no central clearinghouse for this sort of information, it would appear that a good percentage of IBM i customers – if not most of them – have hardware and software support agreements with IBM. Big Blue provides three years …
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