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  • Rimini Street Offers JDE Support Services

    September 25, 2006 Timothy Prickett Morgan

    Rimini Street, a Las Vegas-based provider of maintenance and technical support services for Siebel Systems CRM and PeopleSoft ERP suites–both now owned by Oracle–said last week that it would go for the trifecta and by the end of the year offer support on JDE’s World and EnterpriseOne ERP suites, too.

    The company, which was founded after Oracle bought Siebel Systems, added technical and maintenance support for PeopleSoft’s ERP software earlier this year.

    The support offering that Rimini Street is providing for the JDE suites is identical to its offerings on the PeopleSoft and Siebel stacks. Rimini Street says it will have a U.S.-based primary support engineer assigned to each client, which is a big plus for companies that are not keen on the offshoring of support. Rimini Street is promising 24×7 coverage with a response time under 30 minutes, and at least a 50 percent reduction in cost for support compared to what Oracle is charging. The support also includes customizations as well as tweaks for interoperating with other software and boosting performance at no cost, and fixes for tax and regulatory rule changes as well as for other unspecified “serious issues.” (No, your relationship with your mother-in-law does not count, but wouldn’t it be nice?) Rimini Street also says it will support existing JDE software releases up through 2015, and will not require customers to upgrade their software through Oracle to get that support.

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    Tags: Tags: mtfh_rc, Volume 15, Number 38 -- September 25, 2006

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TFH Volume: 15 Issue: 38

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    Table of Contents

    • IBM Won’t Open Up XSM-Replicated Data in i5/OS V5R5
    • The Web, the Workplace, and IBM’s Updated Content Management Software
    • Rimini Street Offers JDE Support Services
    • EMC Buys Virtual Tape Library Specialist Neartek
    • COMMON Rejiggers Itself for the 21st Century
    • IBM Won’t Open Up XSM-Replicated Data in i5/OS V5R5
    • IBM Tweaks Financing Deals to Push Servers, Storage
    • As I See It: Pretexting
    • The iSociety: System i Users React
    • Venture Capitalist Thoma Cressey Acquires Vision Solutions

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