Xangati Launches End-User Network Troubleshooter
April 1, 2008 Alex Woodie
Xangati last week launched an innovative network troubleshooting product designed to give frontline helpdesk personnel a clearer view of end-user network activities. Called Virtual Task Manager, the software gives users of its Rapid Problem Identification (RPI) helpdesk appliance a direct view of end-user desktop activities and possible causes of network problems, thereby satisfying end-user issues while allowing organizations to solve problems quicker and less expensively. Anybody who’s ever worked on a balky network or experienced e-mail problems knows the drill. Call up technical support, explain the problem, then pray to one’s deity of choice that they take the issue seriously |